U.S. Bank Branch

"Very unprofessional, they threw away my $100 change order and instead of apologizing, they made it seem as if it was my fault that they threw it away because it was in a slip? The older lady in the drive thru is always rude, never greets people, and continues to mess up. Don’t come here unless you want unprofessional and incompetent workers handling your money."

"I’ve been banking at this branch for years now… Today on Feb 28, 2024 I visited this branch to withdraw some cash from my personal checking account… I chose too conduct my business in the lobby over the ATM… When it comes to my hard earned money, I prefer dealing with people directly over the convenience of a machine… I have a strong union workforce background and I wholeheartedly believe in job security and a strong human workforce... When I walked into the lobby on this day, I was greeted by Kelsey Wickam and Kaylyn Stogsdill with smiles… Kelsey referred to me by name from memory and we all exchanged pleasantries while I was assisted to satisfaction… I’ve also had great transactions with Stefanie Durham and Chelsea Clark-Dameron… I don’t understand where all these negative reviews are coming from regarding this branch… Remember, there’s bad apples in every batch, However there typically removed with time… Give these ladies a chance, you won’t be disappointed! The only mild complaint I have is I wish this branch had some kind of weekend lobby hours worked into there availability moving forward... See you next time! - J.Coffey"

"Us bank closed my account on me almost a year ago and I work all over the country and to cash my check which is only payable from US Bank and am sitting here for close to an hour waiting to get my cash while they “wait for approval” Manager showed up at the perfect time"

"Opened an account when I first moved here. I was able to access my money. They asked for another address verification, like a bill. Shut off my access to my money. I brought in my first bill, and now I have to send off an email, and wait two days to be able to withdraw my money. Super excited to be done doing business with this company ASAP."

"Terrible week day hours. No weekend hours. Called the week earlier and they told me to just walk in. Did not give me the option to make an appointment. Then I got there and they were short manned. Receptionist was generally rude. "Well I have one banker and people ahead of you so you'll have to wait." That's fine the way she said it was not. She said I should have made an appointment. I told her when I called no one mentioned an appointment and she said well it is what it is. Went to the UCM location. Didn't mention any of my interaction at the last bank. They were more busy. Super kind and extremely helpful and pleasant."