U.S. Bank Branch

"This one star is for this location only. Joe the manager refused to accept my deposit today because the coins were rolled and not loose. I did not want to use the coin counter, they are hardly accurate and my coins were weighed and rolled. A year worth of coins rolled and ready for deposit. I called customer service after leaving to be told that this was unacceptable of the branch and there was nothing stating I could not deposit rolled change and it was preferred over loose change. The kind rep even checked new 2024 policies to ensure i was able to deposit rolled change. This location was in the wrong and it has been reported to your supervisor Joe."

"My experience with the USBank Blue Springs Main Branch was most satisfying. My financial questions were taken care of with professional guidance from the Officers there"

"Been banking with US Bank for 20 years and its nearly impossible to get a loan through them and then the icing on the cake I was exactly 1 min past 5pm and they refused me service and accepted the guy in front of me and we got there at the same exact time. I really needed that money customer service has gotten horrible."

"Today is the third time I've come through here, always seem to have an issue with Jeremy and Bertha in the drive through, one time I was waiting in line and the green light got turned on in the second lane so I drove up, I was then told that I was lying and they can't serve me, second time I was waiting in line at about 515 pm in first lane, I was waiting so long that when I got to the window Bertha shut the blinds in my face and then when they pulled them up, her and Jeremy started laughing then tried to tell me they can't help me , I was thankful they did but not happy about the laughing or attitude. Now today, yes I forgot my ID at home, so after going to get it which took only 5 mins, as soon as I got back I was then told it's going to be awhile because Jeremy and Bertha have shut their drawers, and only amy has one, I was the only one there in the drive thru at that time. So I'm not sure why it would now take that long. I then was told I couldn't get the notes I needed, which I do find weird, as if there is only one teller at the bank open why should we be so restricted on the denomination we can recieve, thankyou to amy for getting it done. I love US Bank, I just don't appreciate the customer service that I handed out between the two of them."

"This branch specifically deserves zero stars. I have been inside multiple times recently and heard the employees send customers to another brand because they are "so busy" while employees stand around scrolling on their cell phones. One even admitted they don't answer the phones which caused me to leave work early only to wait around for an hour to be "helped". My ongoing monthly fraudulent charge still has not been resolved after months of the same issue. I have been banking with U.S. Bank for over 10 years and sadly have to make a switch due to the lack of professionalism and poor customer service."