Wells Fargo Bank

"I don’t bank with Wells Fargo and I don’t plan to now. I recently tried taking money out of one of their ATM’s at a Casey’s here in Maryville, Missouri and the money was dispensed, I was just reading my transaction receipt before I took my dispensed cash. Then right when I was reaching down to grab my cash, the ATM sucked my cash back inside the machine and it told me I didn’t grab my money fast enough. I checked my account and the money never went back onto my account. At this point I was very frustrated and Casey’s told me there was nothing they could do but tell me to call Wells Fargo bank and talk it over with them. I called the business number and it was a recording but I was able to get a representative on the call but she didn’t understand my story and concerns, so she proceeded to put me back on the automated recording system call which was of no help. I have never had a problem like this with any other ATM before and I’ve never had this much trouble with customer service anywhere. I’m very disappointed and frustrated because I never got my money back….. Do not recommend this bank. 0 out of 5 stars."

"Am impressed! the staff is professional they went above and beyond Nahed helped me arrange appointment, Emily and Marwan were very knowledgeable and skilled they explained the process nicely and answered all questions. I never felt rushed to make decisions. I had also another issue in a different branch the manager, Nahed, was able to provide help and support and personally communicated with the other branch and resolved the issue without me having to travel there. Am so satisfied with the experience. Thank you all"

"Staff here act like they own the bank and the money with it! Not a single hi ma’am or have a great day! We need to see more friendly faces and voices! Will cancel my account!!"

"I was under a lot of distress before I entered this Wells Fargo to have my account issues addressed. Being a victim of credit fraud is no light matter. Out of all the locations in the area, this is the only one that had available appointment times within the week. Even though it was my only choice, I felt like I was in very good hands. Andrea has Great Customer Service and really showed empathy. She was patient and helped me resolve the matter and get my accounts back in order. I'm so Grateful for everyone at this branch!"

"I very rarely go into the bank anymore because of online banking and ATM accessibility. Yesterday, I had an issue with the ATM at this location, so I went inside the branch. I was helped by Andrea R., and she was fantastic. She was able to solve my problem quickly and with a smile. I really appreciated the high level of customer service I received."