Central Bank

"Cathy Thompson is great! When my wife and I were ready to build our house in 2021, Cathy was awesome to work with! She helped us through everything and fought to get us the best interest rate possible. She was very easy to work with and broke everything down for us to easily understand. She was easy to work with and was available on our schedule. I would highly recommend visiting with Cathy and seeing how she can help you with your home loan needs. As for the rest of the bank, the staff is awesome! They work with us everytime we go in and are always willing to help. They always greet us with a smile and we love using them for our banking needs. They make every member of our family feel valued, even the dog - who gets a treat with we go in. Whether looking for somewhere to bank or looking for a friendly and easy place to get a loan, I recommend you visit Cathy and the rest of the Central Bank staff in Odessa."

"I canceled a service that allowed my account to be overdrawn by $300 the first year of covid. This service costs me $8.95 a month. I kept getting that charge each month after that and funds were still being taken out which accured overdraft fees. Each time I spoke to Hanna. She told me that funds would still come out that were scheduled. Recently, I was inside the bank and asked about my account. I was told the service was still in effect and I could not do anything about the fees taken. After I canceled this service in person that day, no funds have come out. Anything that was scheduled, I got a notification that I didn't have the funds. So what Hanna told me was a lie! I feel this was a personal attack due to her personal feelings towards me. I will be closing my account tomorrow!"

"The women at this bank are very rude! They would always tell me I had to go out and use the ATM to withdraw money but they would let my husband do it inside… I have had multiple incidents is like this, I live in Odessa, but I took my business to the oak grove branch. They are outstanding."

"ODESSA CITIZENS AVOID THIS BRANCH AND BANK! Condescending, unwilling to listen, unable to understand evidence-based logic and ethics. Becky wouldn't cash their own check."

"I myself personally do you Central Bank as well as Bank of America. I actually opened the central bank account because when I lived out in Higginsville there was not a Bank of America within 40 miles so anytime I need an ATM I had to pay the ATM fee plus Bank of America's being for using a foreign ATM. Needless to say it made me feel a whole lot better sign up with Central Bank because they informed me that if I use a foreign ATM to bring them the receipt and they reimbursed for the fee."