The UPS Store

"CUSTOMERS PLEASE BEWARE!!!! Be cautious of this location. I feel that the owner and employees are not ethical people. They mishandled our shipping items and did not hold responsibilities for it. Save yourself the time, energy, and money and choose a more reputable UPS store!"

"Very disappointed with my experience at this location. I had three packages to pick up from Madewell. When I placed the orders, I had the option to have it shipped to my home or to a UPS store. Both options were free shipping but I chose to have it shipped to a UPS store because it's more eco friendly, especially with three separate orders. When I arrived at the store shortly after 6pm, there was a long line which was fine - I understand everyone else also has shipping needs. When I finally got to the register, the staff member helping me had a hard time even locating my packages. He couldn't find them in their system based on my name - he asked for my driver's license but no info about the delivery confirmation emails I received from the retailer. He went to the back shelf area and eventually found two of the orders. I let him know there was a third package and it actually arrived a day before the other two. He was insistent that they only had two and that was it. I told him that is has to be at their store. Another employee helped look and they finally found the package. I was caught off guard when he informed me there would be a $5 charge for the third package. I told him that couldn't be correct and that the retailer indicated shipping would be free (the other two packages from the same retailer were fine and there was no charge). He was adamant that I had to pay $5 and based on principle, I refused pickup. I reached out to Madewell after I got home and they confirmed that they do not charge for shipping to a UPS store. This location is closest to my home but after this experience, I will gladly drive further out to a location that has their act together."

"UPS always makes things so simple and fast. I can get in and out of a store on 5 minutes even when there is a line. Love UPS."

"The UPS staff, Ashish was friendly and helpful. On a prior visit, he set me up with the exact sized box I wanted (after showing me how to adjust a bigger one). Apparently I left a small notebook at the desk inadvertently. Upon return today with the box ready to ship, Ashish waved me in and showed me that he had saved the notebook or my return. I am this 81 year old guy who will probably not ship 5 pieces this whole year, and this young man remembered what I looked like and saved the item for my return. He is a real asset to the UPS team."