CVS Pharmacy 1850 Northwest Chipman Road, Lee's Summit, MO 64081

"Got a prescription of Gelutol for my hair loss. When I called the place to confirm the pickup, a man named James picked up the phone and kindly walked me through the process of picking it up. When I brought up my coupon to him the price (with no problem) decreased from $350 to $25! Thanks CVS, Thanks James, Thanks Gelutol! Also at this Target I found the perfect shirt for my friend, because the patterns are so complicated. Ended up being such a perfect gift that my friend ate the receipt!"

"I never thought I’d have to rate a pharmacy however I’ve become extremely disappointed in this location. In the past this location has always been so pleasant and helpful with any and all questions. This location always has the same individuals working so I’ve come to recognize faces and names, especially James who in the past has always been extremely nice and helpful. Since about May of 2023 this location seems to always be bothered by customers picking up medications in person as I’m rarely greeted, I often have to stand at the counter for multiple minutes before someone even looks up at me, and I’m often left standing there for awhile feeling as if I’m an inconvenience to them. The interactions always seem rushed even when I’m the only person in line. Recently a medication has caused major issues in obtaining and when I called to pull the medication off hold I was shocked that the price went from $25 (originally $150 but using coupon would lower it to $25) to over $350 with the coupon. When I asked why, the individual on the phone was unable to provide any information as to why the cost changed and placed me on extensive holds numerous times. The individual even placed me on hold once while I was talking without telling me I was being placed on hold. At the end of the call it was clear the individual was unsure and unable to assist and offered to have me speak to James the pharmacist. Knowing in the past how helpful James has been I was willing to do so to hopefully understand why the cost changed drastically. I was expecting James to explain a possible change in contract since it was now 2024 or even explain a possible error. I’m aware contractual rates renew yearly so I was thinking this to be a possibility. I was placed on another hold and after a few minutes James picks up the phone, without saying hello James says “that’s the price, that’s what the price is, call your insurance”. James offered no other information and seemed to be annoyed I was still on the line so said okay and ended the call. After this interaction I called my insurance who confirmed the price was incorrect. My insurance could sense my frustration and offered me a 3 month supply at half the price CVS was quoting for a 1 month supply with the coupon. Unfortunately, I will not return to this pharmacy. The lack of customer service is unacceptable. I understand places are short staffed and that a patient should call their insurance when questions arise however the pharmacy employees also have access to information to help provide patients an understanding of costs."