Academy Bank

"I had to get a replacement card today Ashley was great professional, quick, and friendly. I have been with Academy bank for over 15 started my account in Colorado and absolutely love being a member."

"I was changing my name to my married name and even though I had my marriage license, new passport, new DL and updated address mail they wouldn’t change it. I had to close my bank account, walk into the next bank I saw, hand them the paperwork and open an account. Ridiculous. YOU DONT EVEN NEED A SOCIAL SECURITY CARD TO OPEN AN ACCOUNT. 9 years I had an account with them."

"I’ve always had issues at this location. It took them nearly 6 months to complete my name change when I got married which I was told multiple times “oh it takes 3-5 business to process”. Employees have problems getting access to their own vault so they can’t access bills larger than $20’s. Not worth your time if you plan on opening a new bank account"

"A big shout out to Keegan at Academy Bank in Bonner Springs! He took time out of his day to help me with some questions I had about a personal situation. He was so helpful and understanding. I have always had the best service there. Thank you so much!"

"I’ve been with academy bank for six years and have never encountered such rude, unhelpful and unprofessional employees as I did today. One of those employees being the manager Keegan Frazier. Not only did he hang up on me when I became emotional over a dispute error that they had made but he also answered and immediately hung up when I tried calling back. I had to look at the number to be sure I was actually talking to a bank MANAGER or a bank at all. I could not believe how I was spoke to, belittled called a liar and humiliated by the manager of this branch. When I then asked to speak to his manager or the owner he told me that there was no way to contact his manager that his manager had no email or phone number to submit complaints to. Thankfully, after speaking to an employee with the dispute center she helped me resolve this issue and the money should be back in my account Monday morning. I can see why this branch has 2.8 stars on google. DO NOT bank here! Out of all the reputable banks in Kansas City this should be the last one you consider. Also, if Keegans manager happens to see this review please contact me, you guys have my number on file. After this encounter I will be closing all my accounts with academy and will never recommend them to another person."