Genesis Health Clubs - Springfield South

"My experience at Genesis Gym has been a journey of mixed emotions, from the initial warm welcome by the friendly staff to observing areas that urgently require improvement. The gym's equipment, while generally satisfactory, needs attention, with several pieces awaiting repair or re-upholstering. This issue signals a gap in the maintenance routine that, if addressed, could significantly enhance the workout environment. The state of the bathrooms and lockers further underscores the need for a stricter cleanliness and maintenance regimen, with the sauna / steam room being constantly out of order, many lockers out of commission and the bathrooms falling short of expected hygiene standards. Moreover, the sauna / steam room area has become a venue for behaviors and incidents that might raise eyebrows, including health concerns that cannot be overlooked. Such observations, along with the apparent high turnover in management since my sign-up ( I could be wrong on this), introduce a sense of instability within Genesis Gym's operations. A particularly pressing issue is the absence of a clear mechanism for members to report concerns or undesirable behavior. During my visits, I witnessed concerning incidents in the sauna, including severe coughing fits leading to vomiting and instances of inappropriate behavior, loud obnoxious people, etc. These situations, coupled with a lack of guidance on how to address them internally, left me feeling helpless and concerned for my own and others' well-being. Furthermore, the gym's policy on steam room use and overall management of communal spaces needs to be revisited and enforced more rigorously to ensure a safe, respectful, and hygienic environment for all members. The presence of clear guidelines and an accessible channel for voicing concerns could greatly alleviate member anxieties and contribute to a more positive gym experience. In conclusion, while Genesis offers a promising start with its friendly staff and functional equipment, it is crucial that they prioritize repairs, uphold higher cleanliness standards, and establish a transparent process for members to report issues. Addressing these areas of concern will not only improve the gym's overall environment but also reinforce the trust and safety of its community."

"Derek, Sherri, Colt, Jake, Annie and Ashton are all awesome; from front to back their customer service is great. The facility is clean and the new management is really stepping up their game. I’ve been to many different gyms and after 9 months Genesis will be my go to from now on."

"Genesis doesn’t take care of their facilities. Numerous bikes are broken in the cycle studio, tons of out of order signs on the cardio equipment, and the pads on the circuit equipment are all cracked and deteriorating. I’ve voiced my concerns to management over the last few years but it keeps getting worse…"

"I have been a loyal member of Genesis Health Club for nearly two years now, and I couldn’t be happier with my experience! The facilities are top-notch, and the steam room is a personal favorite, providing relaxation after intense workouts. The staff at Genesis Health Club deserves a special shout-out for their friendliness and professionalism. They have always been incredibly helpful and accommodating, making me feel welcomed and supported throughout my fitness journey. Moreover, there’s never a dull moment at this gym! The atmosphere is lively, and there are always fun shenanigans and activities happening, adding a unique and enjoyable touch to each workout session. I highly recommend Genesis Health Club to anyone looking for a fantastic fitness center with great amenities and a vibrant community. Keep up the fantastic work, team!"