AC Hotel by Marriott Kansas City Plaza

"I had a fantastic stay at this Marriott property! The beds were incredibly comfortable, the AC/heat worked flawlessly, and parking was a breeze. The location was ideal, and what stood out the most was the exceptional customer service— the staff were genuinely the nicest people. Highly recommend!"

"Rooms are small. One little desk to hold your laptop, any other things you need handy and the coffee station that never gets used and eats up a good third of the surface. Rooms stay hot. Couldnt get mine to stay below 77. Would turn on AC it would get down to about 73 and quit. Then get hot again. At least there's a dispensary down the street. But it's pricey compared to Washington, Oregon, and Michigan."

"We've stayed twice and things went down hill fast. In 2023 breakfast is now $15 per person, and it's not good. We had better breakfasts when we lived in Taiwan, which is saying something. Kitchen staff was rude too — twice! And we're polite, smiley people! We gave the place two chances for Pete's sake! I rarely leave reviews, but this place is either terrible at communicating, at best, or – at worst – outright dishonest. We won't stay here again. They clearly remodeled, so everything looks nice on the outside but the rooms are tiny and parking costs $25. Whatever you think you're paying, add at least $60 and maybe more!"

"Hotel is nice with private parking and a solid shower. Located in Westport so a bunch of walkable options right outside your door. Reason for the 5 stars though is for the front desk girl working 12/29 (sorry I didn’t get your name). Was incredibly nice to my pup and helped me out on a couple of occasions. Hope management recognizes you for a great experience!"

"Great Location and town, the hotel on the other hand guest service was horrible at the front desk. We reserved 2 rooms for 3 days. I room totally fine, the other the toilet was broken the entire time. When asked to fix multiple times per day, the General Manager on our final night offered to move us. 8pm and leaving in the morning really....? Offered a discounted rate that never happened. The front desk girls offered a toilet plunger with a discussed face and told us we were on our own. After a day we called again for the manager to be completely rude and unprofessional. I am saddened to say this was our 1st bad experience staying at a Marriott Hotel. I hope this review finds the right person and others don't receive the same treatment. John and the other nice lady working the lounge were both so nice, I wish everyone had the same guest service standards. We traveled from San Diego to Kansas City."