MassageLuXe

"On 2/16 I called Massage Luxe to see how they were handling appointments since we were having a snow storm. I spoke to Christina and she said the reason they called me was because the spa was closing at 2. I told her no one called me but I was calling due to the weather. I asked her if I could reschedule she made an appointment for 3/1 at 4 pm. Today I called to have the paperwork resent for my guest I was bringing as a surprise. I was told I did not have an appointment. That my husband called and cancelled. Which I do not have and the person I am bringing doesn't know anything about the appointment. Then I was told that I said I would call back to reschedule, which was not true. I told her if it did not work I would callback. I put the appointment on the calendar which was made by Christina. I put names of the petson I speak to when making an appointment. I spoke to the manager Kelly, which was no use. She did not even try to make the situation right at or locate another appointment for me. She just said she didn't know why someone would not have made the appointment like I was lying. I called back to speak to Kelly after looking at the appointment on my calendar to tell her who I spoke to on the 2/16 and hit Christina. She was very confrontational and rude. That type of behavior should never be acceptable. She told me she remembered speaking to me and we never made the appointment. Which was not true. I asked to speak to Kelly, but was told she was on the phone with corporate. She never camed to the phone and she got off work in 20 minutes and avoided calling me back. I called corporate and spoke to Lauren. She said she was not able to assist me because Massage Luxe are franchise. She said she would email the store a d the owner but there was probably nothing that they could do. This is totally unacceptable for an establishment to make an error and just oh well. This was a gift. I have funds that I have on my account. I am canceling my membership and will NEVER patronage Massage Luxe again. I have plenty massages before. This is the WORST Massage organization EVER. C. Walker"

"Awesome experience! Front desk was super nice & friendly! I was a walk-in. They made the whole experience easy, with no pressure! Jeffrey was amazing! Did a deep-tissue massage. It was thorough & relaxing! I highly recommend the Cottleville Massage Luxe experience! I'm seriously considering making this a monthly thing! I FEEL GREAT!!!!"

"Location was new, very clean, and waiting room relaxing. Had a wonderful 60 minute massage with Thomas. Great pressure and he listened to wanting focus on back/shoulders/neck, and not chatty but conversational. I signed up for a membership, so I’ll be back!"

"I dropped my sister off yesterday at 2:20pm for her 2:30pm 60 minute(and yes, I know it's actually 50 minutes when undressing and redressing is included) massage. At 3:06, my sister called me from the lobby to inform me that Amber was already done with her massage and she was ready to be picked up. So, at the very MOST, she received 36 minutes. Amber informed her that that was all the time she had. Really!? Because I thought if a 60 minute massage was booked, than atleast 50 minutes was received. This is garbage. We definitely won't be coming back to this location. What a disappointment."