Big O Tires

"Do yourself a favor and go anywhere else but here. You’re going to pay more than you would elsewhere for more expensive tires since most spots mount and balance free of charge with new tires. I am currently wasting a full day dealing with them after one of the tires went flat and trying to get it fixed. I’m being told I declined the roadside hazard package without ever being asked about it. Was placed on a hold for over 20 min to speak to manger that wasn’t even there for the day, to then wait 2 more hrs and had to call back to see what the manager said about the situation,( I’m sure not being totally informed) to be told that I can come in and pay them for the warranty and then replace the tire for an additional $80…… the tire costs $106 new…. Am I missing something or are you trying to get even more money from me after wasting my time and providing terrible customer service. I would highly recommend not dealing with the same issues I have been especially with how expensive tires are. Plenty of better spots I wished I would have gone to."

"I just had my first experience at Big O Tires and was really impressed with their service. I have an older vehicle and every time I take it anywhere the service people always want to give me a long list of things I should get done. The cost of those services are practically what my poor, old car is worth. I also find it depressing and upsetting when I am made to feel like my car is going to just up and die if I don't get every liquid changed, every gasket checked, full alignment and all of that. At Big O Tires I did NOT have this experience. They were friendly and nice, they changed my oil and called me when it was ready. When I picked it up they printed my receipt and gave me a printed list of services provided / recommended but they didn't sit there and go through it all, pressure me, tell me to open a new credit card or whatever. The shop itself is clean and well organized, and the people very nice and willing to answer questions. I will 100% be going back to this Big O Tires for any maintenance my "the little engine that could" vehicle makes it to the point of needing."

"Excellent pre-service with follow up and willingness to help me trouble shoot my particulars. They got me in fast and did a great job while I shopped the afternoon with my daughter. They really went above and beyond changing and identifying bent rims with used ones I brought in and , and placing my best tire form my old set on one of the removed rims as an emergency spare at no extra cost. The alignment made my car glide like it was new and the pricing is very good! All around will totally use them again!"

"I had a blowout on the highway and took my carcass of a tire and wheel in. They were busy, but fit me in, fixed me up, and got me on the road in a timely manner. Excellent customer service, friendly staff, and great work. Thank you for treating your customers with humanity, I'll be back next time."