Krispy Kreme

"First thing you notice when you walk in is how cold it is. Felt like you walked into a fridge. Second thing you notice right away is how disgusting the floors are. They were out of everything except regular glazed donuts. I got a vanilla caramel latte. Took a drink when I got in the car and she gave me straight black coffee. I will not return to this location. They need to new management here!!"

"placed a mobile order for a special dozen they had advertised and when we went to pick it up we were told they were out of 2/4 flavors, when we requested for a few different other flavors we were told they didn’t have those either… they were out of 3/4 of the menu by 1 in the afternoon and the lady who was dealing with us was rude as well. when we got home we got 1 flavor that we had ordered… the donuts we received were hard and barely iced. very disappointing and aggravating experience."

"Not the first time this has happened. 6:45am and get told they don’t have donuts. Tried to order the Valentines Dough Notes dozen, employee said they only had enough donuts to make one and it already sold. So I tried to order a mixed dozen of other donuts, and she kept telling me, “we don’t have any of those either.” Why even be open?"

"Placed an app order the day prior for a holiday breakfast at work. Order was confirmed and money taken. When I arrive at 7:30 am, the lobby was closed and the worker in the drive through greeted me by saying that they don’t have any donuts but glaze available. I told them about my order and she acknowledged it but said that she couldn’t fulfill the order and asked if I still wanted some glaze. I had no choice. They said that they would refund my order through the app and charged me again. I asked if the glazed were at least fresh. The answer was that they were from the day before because the machines take a little bit to warm up. They are supposed to open at 6 am…it was 7:45 am. They may need new machines? Horrible experience and I had no choice but to pay full price for day old donuts for my party!"

"I know it’s not their fault that they ran out of glazed donuts be able to participate in the buy it dozen get a dozen for a dollar deal that was advertised for today. but they had a huge line wrapped around the building with people obviously going through the drive-through to get this deal and there was no sign on the door or even at the drive-through menu stating they can no longer honor the deal. Myself and several other people had to wait 20 minutes just for them to tell us they can’t do that.On top of that somebody said that they could do 16 of the mini donuts and making it sound like you could do 16 mini donuts instead of the regular dozen. There should have been better customer service and better communication so peoples time was not wasted."