Jimmy John's

"called in with a small issue yesterday and Darron made my day with his customer service and going above and made sure I was good .. THAAANNNK YOOOOU!"

"Someone overheard my kid asking for a cookie (dad said no) and they threw one in the bag. Clearly they are listening at least some to the time. Was a kind gesture."

"The guy working here today was so rude, definitely never coming back. Is Glaring at your customers a part of the orientation? So passive aggressive and hostile. What the actual heck is wrong with him, what a tough guy. After I read the other reviews It looks like a recurring problem. The sandwich took forever and was small. One slice of turkey, really? Hard pass on this place."

"No way Jose! I work at the mall next door… we order JJ a lot. This particular day we were busy and decided JJ was a great idea! The food is always high quality and satisfying with the BEST unwiches… when we ordered, the website said “longer than normal delivery times” which we totally understood. Some time had gone by when I saw my phone light up and I checked it when I finished with my customer. Strange number from KCK.. I called it back (they left no message) I talked to “Someone” that said Jose the manager cancelled my order because he didn’t have any drivers… now my issue isn’t the no delivery, the issue is cancelling the order without talking to me because I would have told them I will pick it up it’s no big deal… I talked to Jose and he says “I called you it isn’t my responsibility to leave a message because you didn’t answer”.. excuse me what?????!!!!!!Then why bother calling!!!! I said I’m working just like you are and I called you back less than one minute after I saw the missed call.. he said “well it’s already deleted so.. “.. absolutely horrible customer service. He offered no apology just a monotonous condescending tone. It was a $50 order which we ended up ordering doordash Jersey Mikes which was awesome.. I’m sorry to see the management ruining this place.. normally it was our go to."

"I normally don’t write reviews. I know my words will not do a justice. However, the two employees that helped me this afternoon deserve to be recognized, complimented, and rewarded. These men went above and beyond to create a superior customer experience easily unmatched by competitors. I have worked in the service industry for 15 years. During that time: I’ve worked at multiple sandwich shops and food places. So, I know what it’s all about. This Jimmy John’s isn’t even comparable to any I have had in the past; easily one of the two best sandwiches I’ve ever had. The food quality was outstanding. The ratio of items on the sandwich was perfection: not too much or not too little of anything. The sandwich even looked like it belonged on company advertisements. I don’t live close to this area, but I will happily go out of my way to visit this store in the future. I’m pretty certain even dementia could not make me forget this experience. I highly recommend."