Shawnee Mission Kia Service Center

"I absolutely will never buy a Kia again. My car started making noises last week, and was under warranty with CarMax, where I bought it, so I brought it in. They reported that it had almost no oil in it, despite my getting an oil change 1800 miles ago. They told me this was a known issue with Kia putting faulty engines in cars that consumed oil excessively, and to take it to Kia to see if they would fix it. I made a 7:15 am appointment on a Monday to get my car in at Kia, and they told me I could drop it off Sunday. Sunday when I went to drop it off, all entrances to the dealer were blocked, and I had to park on a street, find a random employee who happened to be on site on a Sunday, and get them to open a gate so I could drive in and drop my car off. On Monday, I tried to get updates on my car starting around 10 am. I spent more than 90 minutes total throughout the day on hold trying to get a service advisor to answer the phone. The advisor I was assigned, Yasmin, literally never returned my calls or did anything to help me. The only saving grace of the experience was Bryan. He called me and kept me in the loop when my car was being looked at. I don’t know why this wasn’t until 2 or so in the afternoon when my appointment was at 7:15, but at least he was communicative and friendly. He discovered that my car was no longer under Kia’s warranty, and asked me how I wanted to proceed. I ended up declining the oil consumption test because Bryan was very honest with me that it would cost about $700 for just testing, and even then, Kia wouldn’t pay to fix my faulty engine that they put in my car and know there is a defect with. I am honestly shocked that Kia knows that these cars excessively consume oil and it means the engine could fail and therefore could put drivers in danger, but they refuse to fix this issue. Basically I was told that the only way Kia would fix my car is if some OTHER defect affected my engine and my rod bearings failed, causing my car to potentially lose the ability to accelerate while I’m trying to drive. This is all happening for me while I am 9 months pregnant - so multiple Kia employees have basically told me that Kia will only make my vehicle, which again, they put a defective engine in, safe to drive AFTER it fails while I’m driving it with me and my child in the car. If you value your own safety or that of your family, do not buy a Kia."

"We bought our Kia Carnival from Shawnee Mission last year, and had a great experience (Tony was awesomely helpful)... and we've brought it in for three regular maintenance visits (i.e. oil changes) since then. I'm admittedly frustrated after this last visit, though. First of all, we were told that we needed new engine and cabin filters, to the tune of $35 each. I was a little skeptical - the car only has 30k miles - so I just decided to buy my own and do the work myself. When I pulled out the "used" filters, I found that they were just as clean and white (other than a couple bugs on the engine filter that I just shook off) as the ones I purchased. Had I just said 'yes', it would've cost me $70+! I've come to expect this sort of behavior from small oil chains, but I never expected it from the dealer. We also have a slow air leak on my front right tire. I mentioned it going into this last visit, and was told it was "taken care of". As soon as I got into the car - still in the Kia lot - the engine light popped back on to report only 27 lb. of pressure. That tells me that nobody had even bothered to look at the tires, the dashboard, and who knows what other fluids/gauges/etc. I stopped by a gas station on the way home and fixed the tire myself, but I'm still not entirely sure what I paid for. I probably should have just gone back into the service center, but I think I was just too annoyed at that point."

"I had my car serviced today and I must say the service team, especially Begi and Bryan were exceptional. Their attention to detail and professionalism made the experience smooth and hassle-free. I appreciate their expertise and promptness."

"Would give jessica 5 stars, super nice and extremely helpful.. 5 Stars plus all day BUT the day my car was done I called at around noon to get progress on my car was her day off and someone claiming to be the manager(never gave a name)answer the phone not only was he abit rude, but he told me I would have to call back when she was there and he didnt have time deal with her clients.. Found that strange since I thought all clients were the service department clients.. And then I got a call at 530pm from Jessica on her day off because she need me to pay my bill because my car had been finished since that morning.. Sounds like they need more Jessica's and less managers, or maybe she should be the manager..!"

"My experience with Francesca in service was great, she listened and addressed my concerns she got me in and out with no issues. Thank you Francesca."