Northtown Auto 1341 Burlington Street, North Kansas City, MO 64116

"If you are a woman, DO NOT COME HERE! The owner took advantage of my desperation of me needing my car fixed. The owner overcharged me and told me that it was at his discretion to do so. I was quoted one price by the head repairman (who runs the shop when the owner is out) prior to working on my car. After the work was done, I was quoted a new price by the owner which was almost $300 more. Not only was I overcharged for labor I did not approve to be done on my car prior, they also broke a valve on my engine. Instead of notifying me about it and fixing what they broke, they decided to GLUE the hose over the broken valve hole with a silicone adhesive. This of course wore off over time and caused my car to break down only 4 months later! They are the only shop to EVER do work on my engine/spark plugs prior to my car breaking down again 4 months later for the very reason they overcharged me to fix! To overcharge me, speak to me condescendingly, and to break something without properly fixing it is such a horrible way to run a business. Edit: So the owner has replied to my initial comment with lies. Lies have been circled in the supporting photos. He claims that we agreed to a price BEFORE the work began which is false. As I mentioned before, I was initially quoted by the head repairman for the work he himself was going to do. I was then called days later AFTER the work was done being quoted a much higher price to also include the diagnostic fee. At that very moment I asked for the fee to be waived as not only is that common practice when you elect to allow the shop to perform the work found in the diagnostic, but also was TOLD from the head repairman’s mouth that the fee would be waived once he performed my work. So I was asking the shop to HONOR their word. The OWNER told me verbatim that it is at his discretion to waive the fee and that he wouldn’t because of all the extra work the head repairman had already done. He wanted to account for his EXTRA labor of going above and beyond, which I never requested. And test driving a vehicle after repairs to make sure the job was done correctly, should not be considered going above and beyond or extra labor. But my point being, the new much higher price was quoted for the extra work which was ALREADY done at that point of the new quote. So how did we agree on a price before the work if I was given a new quote accounting for the extra work that was done? And to state that I tried to get the fee waived AFTER I came to pick up my car is a boldface lie. We talked in length as soon as the new quote was given and that is when I asked the owner to honor the word I was given as soon as I handed them my keys. And you cannot assure me of anything other than your shop being the only ones to touch my engine between my valve being intact and it being broken and glued over the hole. Just check the tone of the owner’s replies to the other low ratings, it speaks for itself."

"About a year ago they put in a bad alternator in my car. They replaced it with a faulty alternator that broke the next day when I went on a road trip. The next day the car broke down due to a bad alternator they put in my car. They would not give me back the money for the alternator or install a new one. I couldn’t go back because I was out of town. Ended up costing me $2000 + for faulty work. In total about $5000 for towing and another alternator. Would not recommend."

"They were so nice squeezing me in extremely last minute. They couldn't help fix my problem this time around, unfortunately, but I appreciated how honest and upfront they were. And I didnt realize till after they never charged me a cent to check out what was wrong and give me recommendations on how to move forward which is beyond appreciated. I will be back for other maintenance needs just based on how this shop handles and presents themselves!"

"I will definitely be going back to Northtown auto service. Russell was great!! I needed to get my car serviced before a road trip and he made sure my car was ready to go! He was understanding and didn’t make me feel pressured to do anything but also made sure I would be safe!"

"I have nothing but good things to say about this shop. Russell is so kind! I brought my car here originally about a month ago to get a state inspection done. He squeezed me in that day regardless of how busy they were. I have a BMW and he let me know that they could take care of any basic maintenance but that he would refer me to a European car specialty shop if I ever needed anything more drastic as that is not their specialty. I appreciated this upfront knowledge that my car was in his best interest and he wasn’t going to push me into doing things that they couldn’t do which was so honest and appealing for me to being my car back here! Also, having a person who knows about cars being able to give a helpful recommendation if needed is such useful knowledge. The BMW dealership has screwed me before so I have NEVER wanted to take my car back to the dealership. This time around I used them for an oil change. I wanted to bring my car ONLY to this shop because of how well they had treated me the first time. After calling him, he made sure to take time to understand what days I had available and how I had yet again needed something rather last minute (I do not recommend this as it does put them in a pinch). I really appreciated that they knew what they were doing. Typically having a bmw, shops aren’t the best about also resetting the computer but this was done and my car is driving like it’s brand new. I cannot say enough good things about this shop or the people who work there. I will use them and will continue to tell everyone about them as often as possible. I also love how he treats his staff as I can tell he is very respectful to them. 100/10 stars."