O'Reilly Auto Parts

"I frequented this place for years. I had good interactions with staff, like Mike, who sadly passed on. Lately, they had new managers, like Ben, who portrayed a perfect example of rudeness and unprofessionalism. He is so lazy that he was leaning over the counter for 20 minutes and refusing to get the stuff I ordered. He asked me to get it myself!!! I am sorry, I don't know about oil filters much, and I asked for his help, but obviously, it was inconvenient for him!!!"

"Just needed a battery charged. They were very helpful."

"Always get good customer service. Occasionally get left standing with no one at counter or only one person working up front. But the employees overall are knowledgeable and helpful. Update: I have to change my review due to the assistant manager Austin who gave me the worse customer service EVER. Left two messages with corporate and no call back. This young man does NOT need to be an assistant manager and the way he treated me because he had to work a Saturday is ridiculous! I will shop elsewhere or just use amazon or eBay since I won’t have to deal with people giving this type of service smh! UPDATE It is only right I update my review. Since my last one this store has had a manager change and my guy Austin is A1! I have been it there often the last couple months and him and the entire staff have been a TREMENDOUS help to ya boi!!! This is the only parts store I use and has the best customer service! UPDATE! Just to share so no one else gets burned like I did. Make sure you ask if the part you are buying has a WARRANTY. I did not ask this and the store employee did not tell me that this fuel sending unit assembly did not come with a warranty. So when I went to return it just 1 day later, I could not get a refund of the $205. I work on my cars often and this is a convenient place to get parts BUT I am not in the busy of just giving away $205 either because I cant even return a part with the receipt because it did not come with a warranty. I will just have to check amazon first as you can return ANYTHING you purchase first and these local businesses second. Buyers be aware"

"The staff are very nice and helpful they can help you with just about any questions you may have!"

"I have been to O"Reilly's many times and have been happy enough with the service and the knowledge base of the employees. This is actually a review for the particular employee that waited on me. This was at the Raymore Missouri store. He is in his sixties, at least, no name tag. He was so rude, curt, and unhelpful. I needed a locking gas cap. Someone has apparently been using my vehicle as their own personal gas station. The vehicle barely had enough gas left to get to the store. I didn't want to buy gas until I had the cap. I gave him make, model, etc. He asks me 5.4 or 6? I don't know. He stares annoyed and blankly into space. I ask him what is the difference, he says it's gas or diesel. Okay, it's gas. What kind of threads he asks curtly. I'm not sure. Same annoyed, blank, rude stare. I suggest we go twenty steps out the door and look at it. No one else is in the store. I remove the cap and he says okay. I was this same lousy attitude throughout the process. I purchased the cap. I went to the gas station next door to O'Reilly's and filled up. Get home, and it's the wrong cap! Now I have a full tank of gas ready to be stolen! I wouldn't mind the mistake as badly if he hadn't been so very rude. I haven't been treated like that anywhere for quite some time. Apparently O'Reilly's is desperate for help. I will go back there, but if he's the only one to help I will walk out. Service"