Matthew Foster 8771 North Platte Purchase Drive, Kansas City, MO 64155

"I had to see Dr. Foster due to my dentist unable to perform a crown on a fractured tooth, so it was an emergency due to my dentist already starting to remove pieces of my tooth. I went to Kansas City Oral Surgery and Implants Center's office per my dentist referral. The front desk staff were not friendly and told me to sit down that they would work me in. They never checked in with me again. I waited almost 3 hours to be seen. I didn't mind the wait as I understand they were "squeezing" me in, however the lack of empathy was incredible from the front desk staff. When I was called back, no one seemed to know why I was there. When Dr. Foster came in, he was not empathetic in his demeanor and was rushed. He did not use any topical numbing and jammed the needle into my gum and the roof of my mouth. When the insurance person came into talk to me regarding treatment plans, she contradicted Dr. Foster when I asked some questions. She seemed displeased with what I was willing to do at that time. I finally had the tooth removed and went home. Dr. Foster did call to check on my welfare later that evening. The whole experience was cold, detached and uncaring. This entire situation was destressing. I gave the practice 3 stars because they did fit me in to the schedule, however they need to learn some compassion for their patients."