Coastal Postal

"DHL Shipping Services. Utterly disappointing to say the least. During the first week of September, I shipped an important document to Honduras using Coastal Postal DHL services. Unfortunately, my original recipient was unable to receive the package at his work location due to a new rule implemented by his place of work. The package was returned to the distribution center. I called Coastal Postal (spoke to the same man who helped me send the package) to start the process of changing the address or sending someone to pick up the package, I was told that calling them and doing the process through them was the best option and that they would communicate with DHL and would call me back with the best way to proceed. So, I waited and a couple days after my call, they called back to tell me that DHL would be contacting me, and they did, I asked if they could return the package, but they pushed for a new address...I gave them a new address and asked to send me an invoice to pay for the extra shipping fee and they explained that since I had used “someone else’s DHL account number, I needed to do this process through them”, so I went back to Coastal Postal to explain my situation, give them my credit card information and hopefully approve the release of my document (still in Honduras) for it to be delivered to a new address. The owner of this establishment was rude and acted unwilling/uninterested to help me. She first called me a liar when I told her I had called Coastal Postal as soon as I knew my package had not arrived and that I had started the process with one of her employees, because she claims to “be the only one that deals with her DHL account and no one else in her company has access to it”. I showed her all the calls inbound and outbound proving that I had talked to someone at Coastal Postal and DHL, she insisted that I did that without her consent, and I had done things worse for myself because she did not recognize or approve what I was doing(notice I never had access to her member id, account number or anything related to DHL). After several minutes of going back and forth, and her finally letting me explain the whole situation, she said she was going to help me...she said she was going to call me by the end of the day, she did not. I called her next day and she said we were just waiting on DHL to email a response or an invoice, I called DHL the next day and they said she called to verify the information but did not make a request for anything and so the package was being returned to me!. She never spoke to me again. I figured out what to do to stop going through the middleman and was able to contact DHL in Honduras, after explaining the situation for what it felt like the 100th time, they allowed me to speak to them and resolve my situation without Coastal Postal involvement given the lack of interest of this company to help, I sent my brother to pick up the package after a month and a half of sending it. I do not know if I will go back to this establishment again, or if I will recommend it."

"If you’ve never stopped in at Coastal Postal you’ve missed out. Not only are they a great place to mail packages but they have a really nice gift selection, gift wrap, mailers, and the funniest cards. Stop by. You’ll be glad you did!"

"This place is fantastic! All of the staff..& I mean every one of them are polite, friendly and professional. I would definitely recommend this store to anybody. You cannot find nicer people who can help you with anything! Well done on fantastic customer service and perfect professional work guys! So glad we found you!"

"I love coming to this store! They have such a welcoming spirit and the cutest finds. Today I came into ship some items to my cousin in Virginia and the owner took the time to properly wrap each item to ensure that none of my items would break in route. I also found some amazing candles called bourbon royalty and they have different fragrances and they smell so amazing. If you haven’t checked this place out, I highly recommend even if you’re not mailing something."