Sleep Number 70415 Louisiana 21, Covington, LA 70433

"Great salesman that took his time explaining the choices we had."

"Absolutely terrible experience so far! I can’t even review the mattress because they won’t get it to me. We purchased a new sleep number bed on November 29th and have just been rescheduled for the second time when my bed was supposed to be here in the morning. Now we are told our bed won’t arrive until March 1st!! We paid $8500 for this bed. For this kind of money, our bed should have been in our home within a week! This isn’t some discount store BS. When we were rescheduled the first time, we were told delivery is almost never rescheduled a second time but yet here we are within 24 hours of our promised second scheduled delivery. Just offering free sheets doesn’t make this better. This is the absolute worst customer service and no excuse. Nobody should spend this much money and wait 4 months to receive the item. Who’s to say it’s really even going to arrive March 1st? I could have picked the bed up anywhere myself and done a better job. You should absolutely be ashamed of treating your customers this way! The only pleasant part of this has been Nicole at the Covington, LA store. It’s definitely not her fault y’all can’t get it together. STAY AWAY if you expect to be sleeping in your new bed any time soon after purchase."

"My husband and I are not ones to make quick decisions on something as important as a new mattress, so we spent a LONG time in the store trying out different ones. Tim was extremely patient and helpful, answered all our questions, and gave us a lot of information. The store itself was clean and neat...a pleasant shopping experience!"

"I was greeted upon my arrival by Chris Pearson. He was very respectful and polite. I told him what I was thinking about, and he was very knowledgeable about the product. I gave him my order, which included a flexfit. When I discussed it with my husband, he thought that we would be more satisfied if we left off the flexfit and upgraded on the mattress. I was given the number to call customer service where I spoke with Shaina. She too was very polite, professional, and helpful. She took me through the exchange process in a very timely manner, and gave me a new delivery date. I was very satisfied from the beginning. Both of them were so friendly, and so helpful. My Sleep Number experience has so far been excellent!"