Walmart Auto Care Centers

"Disappointed with the lack of value and variety of tires. Bought them online and find out by the markings they are over half their life cycle. Be careful what Walmart sells you. There is a small egg shaped mark that contains the two digit month and the two digit year. For example: 1217 which is December 2017."

"The management has poor communication skills and poor time efficiency. What is normally a quick job anywhere else, it takes hours here. This is consistent amongst all the departments."

"I brought my 2014 Ford Explorer in Friday 11/17/2023 at 2:15 pm to have my tires rotated and balanced as per the service I paid for when the tires were purchased 1 year ago. The day prior to me bringing the vehicle to Walmart, the tire low inflation alarm was activated. This prompted me to check the pressure on all 4 tires with three showing 30PSI and 1at 20PSI. This validated the alarm. When I dropped it off at Walmart, I specifically told the technician to rotate and balance the tires, but to inspect the rear passenger tire because of the low air pressure. I returned home and by 5:30pm, I had not been contacted by the tire service department. I called and the service desk said they had no paperwork on my vehicle and the work had not been completed. This task was originally supposed to take 1.5 hours to complete. As I waited on the phone, they said yes, the vehicle was completed but they can’t find the paperwork. With all of these inconsistencies, I was concerned if the tires were ever touched or if it was correctly done insuring my family’s safety. The service center at this Walmart was in total chaos with no administrative staff on duty. I arrived at 6:10pm and my vehicle was outside ready for me to pick up. I asked to speak to someone concerning the job preformed on my vehicle. My first question was if the problem tire (passenger rear tire) was inspected for possible nails or road hazard damage and the answer was NO. Then I asked if the tires were rotated and the answer was yes. Then I asked if the tires had been balanced and the answer was NO but later was told they were supposed to be and he did balance them. I insisted that the problem tire be inspected. Sure enough, there was a nail in the tire. He repaired the tire and re balanced it. With NO management in the service department, this was the most dis-functional operation I have ever seen. The technicians are not bad people. They were just overwhelmed and looked exhausted with all the additional responsibilities they were trying to handle. I finally departed Walmart at 7:15PM. Nearly 5 hours waiting to get a professional service completed that I paid for!!! What if I didn’t insist that the problem needed to be inspected and I drove off with a nail in the tire? What if the tire failed because the repair was not done and this caused me to have an accident? I cannot explain how disappointed I am that Walmart would allow their employees to get into a predicament like this because of apparent staff shortage, which inevitably puts the customers at risk. I am going to have to spend MY time now, finding another Walmart to go to so I can confirm that this work has been completed on my vehicle."

"A horrible experience. Brought in two alloy trailer wheels to have tires replaced. I had an appointment at noon and at 3 pm they had not touched the wheels yet. They then rushed when I asked what was taking so long. One of the rims was severely gouged on the inside from them rushing the job. The techs failed to let me know and just put the wheels outside for me to pick up hoping that I would not notice. I brought it to their attention and they began a claim. They informed me that the claims department would contact me in 48 hours. I had to to do several follow ups with them several days later because no one would contact me. I was then offered several ridiculous options that incompassed my time and initial expense. The offers were from one of their techs. The management, at any level, never contacted me. I refused the initial offers. They know offered for me to buy a new wheel at my expense and then they will reimburse me. Again, at my time and expense. Unacceptable...."