H&R Block

"The experience at this office is like no other. I completely understand people are busy, but my appointment was at 6pm. I arrived 10 minutes early. When I arrived there were several people waiting in the waiting room. None of which had an appointment. It is now past 7, and I still have not seen my tax expert who I scheduled an appointment with. For future it would be smart to build a policy that states clients that have appointments get served first. I have a 4 year old, so appointments are important for me."

"My husband started a new business so this was our first year with block, the service was quick and easy however we received a call a few minutes after leaving that our taxes had already been filed so the service we just paid over $500 for was void. Their attitude was "sorry for your luck" and we had to ask repeatedly to check our return, it turned out a digit in my husband's SSN was off due to the I9 being filled out improperly, easy fix and our refund was done. My 1 star was for their attitude, paying over $500 would warrant a little investigation I'd think. Won't be going back."

"We had issues with filing our taxes online so we had called H&R Block on 2829 Lancaster Dr. NE Salem. I spoke with Carmen for the questions I had, she was great & went above & beyond what I expected. Thanks to Carmen she gave useful advice as a professional experienced agent & help as much as she could & more. Thank You Carmen!"

"We had a scheduled appointment today at this office. We arrived 15 minutes early (after waiting 3 weeks to get this appointment) and was promptly informed that our appointment was canceled and given to someone else because we "failed" to confirm the appointment by way of alleged phone calls they say they made in order to confirm it. However, at no time was it ever communicated to us that phone call confirmation was required in order to both establish an appointment or to keep it. As soon as she (the receptionist) finished degrading and scolding us for "not answering our phone", I walked out the door as her mouth kept on flapping. Later in the day, I made another appointment with a different H&R Block office here in Salem,Oregon and was informed by that office that phone confirmation is not a requirement or a company policy for making or keeping appointments. One final point: my wife and I have ZERO history of irresponsibility in business appointments or commitments to date. TELL US if confirmation is required and we will be looking out for your correspondence. Otherwise, keep your snide, condescending mouths to yourselves."