H&R Block

"Tasneem Danka was completely disorganized and quit rude throughout this tax season. She speaks over people and inputs incorrect information, and acts offended when you ask her to correct it. This year we have been jumping through hoops to get our refund since she incorrectly marked our bank account as a checking, when it was a savings. Small mistakes cause big problems, and somebody with “11 years experience” should be a bit more meticulous. She told us our payment for H&R Block would be pulled from our return and that we were all set to go, sent us on our way, then called at 7am the next morning yelling over that phone that our return was waiting to be filed because we walked out without paying. I went into the branch to attempt to clarify the situation and she began gaslighting me into believing she never told us the fees we owed would be pulled from our return. I ended up paying and while I was there I told her she had checked the wrong box as to what type of bank account we were using, and she said everything should be just fine and it wouldn’t cause an issue. She couldn’t have been more wrong. She’s completely unprofessional, and has one hell of a jaded attitude. Never will I return to H&R Block, they charge triple the price any online tax systems do and staff their locations with rude inconsiderate people."

"I felt comfortable communicating with the person doing my taxes. The tax preparer was very knowledgeable, quick, and efficient."

"I have a worst experience with Tasneem Danka today. I already scheduled appointment at 3pm but I still have to wait 40’. She not even say sorry or anything for letting us wait 40’. She didn’t even look at my tax return on 2021 and assume that IRS always correct. She also said HR Block online tax pro is cheap and always make mistakes. When she heard I said I file with HR Block online , she said she couldn’t help, couldn’t do anything but then she said if I pay $70-100 then she can look to see . I didn’t even ask for free check or anything but this is very unprofessional and bad bad bad service ever. As a tax analyst, she should not say anything until she looks carefully to paperwork (tax return). When I asked about HR block online phone so I can contact them, she said she don’t know. The gentleman next window came and gave us the number. She seems don’t want to help or do anything at the beginning and try to give us hard time. She is very racist and unprofessional. The receptionist is very nice, she kept asking Danka how long more do we have to wait while Danka didn’t care about us at all. The gentleman who gave us HR block online support is very nice too."

"My tax preparer Nuri, was very friendly and fun. She made sure to explain every step we took. She got me a huge refund as well as prepared me for next year. I highly recommend this tax office for anyone."

"I didn't have a good experience at all. The lady that helped me was very intense and spoke too fast. I had to stop her talking to be sure I was understanding what she said to me. Multiple times I had to bring up things that she should have offered me on tax deductions, or made me aware of. If I didn't ask she wouldn't have said anything. Then I had to go over one business deduction a few times until she understood that it was an appropriate business deduction. She's supposed to be the knowledgeable one and be supportive and helpful... not make me feel rushed and confused. I had a headache and knots in my stomach when I left. Also a bit of a language barrier. Which was quite challenging with my hearing issues."