Oregon State Credit Union

"I have had a great experience with OSCU I have been financed twice thru them throughout the years. Th representatives were always kind and knowledgeable and never had an issue paying my car loan I just got. New vehicle and sadly I was financed by another credit union, I will miss working with this credit union I am so used to them, hoping I can refinance thru them."

"Absolutely the worst phone customer service of all time. The amount of verification questions is too much and I was hung up on once I found the pertinent information. Josh or John was my "customer service" agent."

"We financed a car through this credit union and had the loan paid off when we traded the car for another new purchase. There was a positiv balance left in the account which we just left alone. Everything is automated so I didn’t bother to open statements assuming we were “saving” the money anyway. Come to find out this place has been charging us a $5.00 inactive membership fee and a $3.00 single service fee for who knows how long to slowly deplete this account. When I called to close the account and transfer the funds I was met with an attitude and then deemed not verifiable because I didn’t remember the exact amount of the payment. Mind you I verified everything else. I was told I needed to come to a branch in person, which of course is miles away from where we live. My advice is don’t do business with them, excessive fees and poor customer service. It is my fault for not checking closer, didn’t think I had to I guess I had a false sense of security that a credit union was going to do the right thing. $8 of fees for being inactive on a savings account is excessive! I also didn’t deserve to be dismissed like that by the representative. Update: A representative kindly reached out to me and resolved the issue which I greatly appreciated. They even offered to refund the fees. Thank you!"

"You know I used to think that this credit Union was a good place to bank at. And then my wife got caught up in a romance scam that involved her account with them. Not only have they frozen her account, but they are demanding that she pay back money she doesn't have. We've lost money we desperately need because her job is slow on switching direct deposits, and while they have given us some of her pay, they are withholding the rest and will not even let her see what's going on with her own account. They want to play the victim, but she is more of a victim than they are. If I could give - Stars I would."

"They are scammers!!! They will lie to you about fees and withdraw money from your account even when you tell them a date you'll make a payment. Don't trust them with your money. I also worked for them and they will use your personal information to open other accounts and encourage their employees to do it. They are just as bad as wells Fargo. DO NOT bank with them!"