Chase Bank

"They just told me,u need to have your current address on your id,they have excuses to not to help u,"

"Wouldn't cash my check, written by their bank..." Didn't feel comfortable" was the exact words used. Full disclosure, I don't have account there. Cashiers check, valid I.d. within the state... Must of been the paint on my hands. Surely a working person couldn't have a real check.... Worst consumer services of the pandemic era. Oh side bonus , got to listen to the manager talk about buying his house 500k 2 years ago.... Wanna know what's it worth now... Nope just wanted a simple banking transaction. 30 minutes of my life I can't get back, absolute insult. Also check chashed a Fred Meyers 2 hours later when I tried again. World's a messed up place, thanks for making it worst Chase."

"I called last week to report that I had not received my bank statments for 5 months. I was never told why this happened. I was told they would check into it and call me back within 3 days. There was no call recieved after 8 days I called them. After holding for 15min. I got a really bad connection plus a strong accent. 2nd connection same thing, 3rd connection same thing. After 4th connection disconnected. I held for 30min. Toughed through a bad connection again. Was told they would send me 5 months of statements. I asked why this happened, no answer they said to call my local branch. I do not bank on line so had no idea What was happining with my account. It`s a great concern not knowing what is happening with your checking account. Plus hanging on the phone waiting for over 1 hr. To have 4 bad connections. Really disappointed and frustrated."

"I am a long time business and personal customer. .I went in yesterday to buy some Euros, and was not told that they use a 3rd party that charges an additional fee I was told just the opposite by the person and that they go by the current exchange rate I asked if there were any fees, and was told no. Well it turns out that the hidden fee is 7 pct. Chase was great and valued me as a customer and reversed the transaction. Just go elsewhere if you need to buy foreign currency."

"For more than a decade, whenever the opportunity presents itself, I have attempted to persuade dozens of my clients, collegeuges, family members, and close friends to switch from their current bank or credit union and move their money to Chase Bank. I trust Chase Bank because of their consistently high-quality customer service, superior personal/business lending capabilities, easy-to-use online banking website, and best-in-class mobile banking app."