First Interstate Bank

"A convenient branch location with great customer service, and easy parking. It would be very nice if they added a drive up ATM."

"THANKS FOR POSTING ON YOUR SITE (AND IT EVEN SAYS ON GOOGLE) THAT YOU WERE OPEN UNTIL 2 TODAY WHEN YOU REALLY WERE NOT. I needed to pull cash out because I lost my debit card, and now I have absolutely ZERO money until Tuesday AND tomorrow’s my anniversary. Had I known you would be closed, I would have PLANNED AHEAD AND PULLED MONEY OUT YESTERDAY."

"I am soooooo sad this small town business is switching to a less personable corporate bank. 5 stars for the galactic customer service. I hope that doesn't change."

"Was Bank of America, then I was FORCED to change to Bank of the Cascades, with no choice or warning. People at this branch are very nice, but the bank's higher up management and policies are horrible. One thing that annoyed me was that I had to create a PIN number in order to do FACE TO FACE transactions at my branch. And it could not be the same PIN number I use online or at the ATM. They made me create a new PIN number, and asked me security questions - while I was making a FACE TO FACE DEPOSIT. I had other problems too, that would take several pages to describe so I'll skip to today. Today was the last straw. I called my branch directly and was transferred to general customer service (not my branch). I was told it was due to my branch not answering the phone (if they are too busy or on lunch). It was 3 PM. I had a simple question I wanted to ask of my branch manager. But they would not transfer me to my branch unless I answered a series of security questions - the same questions they ask you if you want to get account information. I made it clear I was not asking about my account, I just wanted to speak to someone at my branch, preferably the manager. The rep on the phone said I had to answer security questions first. I will be closing my Bank of the Cascades accounts due to severely poor management."

"I became a customer of Bank of the cascades when Bank of America sold this location. The only reason I have stayed is because of the amazing staff! I've been banking at this location for over 13 years and the people there have become more than just bankers! They feel like friends and family!"