Best Western Hermiston Inn

"The room was nice but we had no hot water to shower with. There were large groups of people staying all around us from the basketball tournament. I've never Run out of hot water in a hotel before, some of the parents had it happen to them at your hotel last year and they stayed at the Oxford suites this time. I have to stay in hermiston in 2 weeks for another basketball tournament I may look for somewhere else to stay knowing this has happened twice. I also paid more to have the jet tub in the room so we didn't have to be in the hot tub with all the kids down there. We couldn't use it because there wasn't enough hot water. I have stayed at best westerns for years, I travel frequently for work and with my niece for basketball tournaments. I usually have a good experience and I won't let this experience ruin the other good stays I have had with your company. I still may look for another place to stay in 2 weeks since it is another basketball tournament I have to have hot water for my niece to shower in after her day of basketball and shouldn't have to worry if there will be enough hot water for anyone else to shower."

"The room was very clean and the bed was comfortable. The team working at the hotel was very customer-focused (both front desk and breakfast team members). The breakfast each morning will keep you from starving but it is somewhat limited. They do, though, have almond milk and corn tortillas for folks with dietary restrictions. Vegans, though, will be limited to cereal and/or a banana."

"Honestly a nice place. Good location right outside of hermiston down the highway, only a couple miles from north 1st street, which has lots of restaurants, shops, and services. They have good parking for big trucks (minus the potholes in the gravel parking area), literally shares a parking lot with dennys, and they give a coupon for a free drink at dennys and also offer discounts on dennys meals if you show your room key. The room itself is nice, bed made beautifully, and the furniture is nice and in good shape, the bathroom has a door with a lock and the mirror is inside the bathroom, unlike some hotels. There is a minifridge and all the furnishings you'd expect, and the customer service is great, the front desk gave me a water and a cookie, they definitely make you feel welcome. This location of best western is well run and top notch, kudos to the owner(s) for running such a wonderful hotel, there are so many hotels these days that find creative ways to cut corners at the expense of guest sanity and comfort (I've stayed at a number of them that do this, so I speak from experience), this location is not guilty of that and it shows, so THANK YOU for not doing that. Despite being located next to a highway I find it to be extremely quiet and well maintained overall, they also have a variety of facilities for use. The only small thing I noticed is they didn't give me a shampoo bottle or hand soap, only got a body scrub and facial scrub bar, along with conditioner and lotion, but I stay at enough hotels that I have plenty of extras on hand so it was a non issue for me, and I'm sure the front desk would resolve it right away if I had called and let them know. An extremely minor gripe, and isn't worthy of taking a well deserved 5 star review from this location. It's a nice place, and I would highly recommend it to anyone."

"I stayed here for two days, unplanned, because was stranded in Hermiston with car problems and ended up stuck for two days. I was overwhelmed and stressed out. Then I met Rosa, at BW-Hermiston. Rosa was INCREDIBLY sweet and helpful. She helped navigate me to a phone reservation so I could redeem BW points towards my stay. I was able to book the king suite with the jetted tub, and she made sure I had everything I needed. She was kind, patient, and compassionate. She needs to be recognized for going above and beyond for her guests. The room was great. It was HUGE. The jetted tub was a delight. The bed was very comfortable and the building, inside and out , was fairly quiet. I will probably have to return to Hermiston in a few weeks to get my car. I am DEFINITELY staying at BW again!"

"Clean, quiet, comfortable room with nice amenities. What a nice breakfast (coming from a lactose intolerant person) with choices! Friendly, cheerful staff. We’ll definitely come back."