Rite Aid

"My husband has an HORRIBLE, HORRENDOUS, infection from a recent amputation on his foot and we live about 20 minutes out of town and my husband has antibiotics and a pain prescription in their pharmacy and I've been calling for 2 days trying to get ahold of someone to see if they are ready. This is literally the WORST pharmacy you could possibly use. I'm calling their corporate number and complaining. When I explained to my mother about this Rite aid pharmacy problem, she proceeded to call friend after friend and family member after family member and to my horror more than 7 people had extreme complications with this exact pharmacy so we have all decided to call and report them. Never answering phones, being extremely rude to customers, never alerting recipients that their prescriptions are ready, saying they inserted insurance information which shouldve made their prescriptions free but not doing so just to charge people, Retaliating for calling the stores front desk to try and get ahold of the pharmacy, complaining that they have to do their job, taking days or even weeks to transfer prescriptions if you tell them your going to another pharmacy and worst of all... claiming someone already picked them up or purposely misplacing prescriptions so you can't receive them if you piss them off. My family and friends have audio and video recordings and plan to have a past employee (who can verify that there are 2 employees there that frequently make jokes between each other that the customers are "junkies" "morons" and "idiots") call the right authority's and finally fix this places extreme lack of professionalism. Expect there to be mass reporting of this pharmacys inability to do its job."

"If I could give zero, I would as a matter fact as soon as I’m done writing this review, I will be calling corporate. That is the worst Rite Aid I’ve ever seen. The pharmacy is what I’m talking about. They won’t ever pick up their phone. I was trying to help a kid that, I’ve known for many many years get his Keppra for seizures. They won’t answer the phone they said sorry we’re out of it you don’t go without that medicine what is wrong with those people and then they don’t even answer the phone ever don’t ever go to the store I think they’re on break at all times , I meant the Pharmacy I’m not complaining about the store. The pharmacy is like a ghost town … Take your money and your time and go to the one on D St. in grants Pass. Those people are very nice very friendly and they always answer their phone. Maybe they just need to close The store down if no one wants to work.. Sorry, I’m just really frustrated people go to the one on the street I promise you it’s so much better!"

"I am TOTALLY dumbfounded... Just left the William's Highway pharmacy... Will NEVER be back.!! It was 7:48 pm on Friday night when we arrived at the pharmacy. My husband just had an emergency tooth extraction, and we were needing to fill 2 prescriptions. One for a medicated mouth rinse and one for pain. My husband is a 73 year old veteran and and a recently retired teamster. So we have insurance, several of them. There was absolutely No One waiting for Rx's at the time. At 7:55, the man who had taken my husband's identification, and had already Verified our insurance coverage on the computer... Comes back to the counter and said it would be the following morning around 10 am before they would be available.!! So, we asked why they weren't being filled right then and there ...?? His excuse was that they were closing in 5 minutes. I looked around again, nobody waiting in line... I explained that we live 30 miles away. And I asked what is the problem with filling them in the next 5 minutes.??Again this man said... "We are closing in 5 minutes". He said that it takes time to scan the information into the computer... Im gonna emphasize the word SCAN here. Mind you he had already entered information to verify coverage. I asked to talk to someone that can fill these Rx's ... He stepped back towards the woman behind the counter, I presume she is the actual pharmacist. She had a look on her face like... How dare I ask for her to do her job.!! There was 5 minutes, no one else in line... She was still on the clock... Yet we were told NO.!! We could pick up the Rx's in the morning. Even though I will have to drive 30 miles one way over 3 mountain passes to have the prescriptions filled tomorrow, I sure as Hell won't be having them filled there.!! So I took the Rx's and left. Mind you... One Rx had 8 pills to count out, and the other was a sealed bottle that just needed the label affixed to it.!! Wether the Pharmacist is not capable of filling the 2 Rx's within 5 minutes, or she was just unwilling to do her job... Either way, someone needs to rectify this lack of customer service. My next call will be to Corporate, and then to the Oregon Board of Pharmacy in Portland Oregon on Monday morning. If I could give a -⭐, I would."

"I am appalled that your pharmacist this evening (10/24/23) insisted on arguing with me about the patient education sheet instead of answering my question. Shouldn't she know the answer since the info sheet said to "ask your pharmacist"? Instead, she tried to place blame on the E.R. doctor that wrote the prescription and insisted that I needed to go ask him. There was nothing about this experience that gave me a warm & fuzzy, especially when I was supposed to be home, in bed resting but instead, had to drive back to the pharmacy to ask my question because no one there EVER answers the phone!! Ever!! If this woman doesn't want to be helpful to her customers then maybe she should find another occupation."

"Worse place to go if you need your prescriptions filled. The people in the pharmacy are rude and talk over you and don't care what you have to say. They are extremely slow getting your prescription ready. They don't use the rite aid app to notify you in any way that your prescriptions are ready. You call and no one picks up the phone. I had to actually call the rite aid main headquarters from them to call the manager to establish that they are not answering phones. And still have the same problem. Definitely will be using somewhere else. And would not recommend this place to anyone."