Star Body Works - Grants Pass, OR

"Do not take your car to star body shawn was not professional and didnt even look at my car for the estimate. Shawn never spoke to me about the damages and created an estimate based off pictures which was not accurate. The lady that checked me was a fill in and had no place in the front office as she didnt communicate or have any idea of what to do. She acted as if she was listening and was going to relay my damages to shawn but didnt communicate the damages that i had to my vehicle. I had to call my ins adjuster to have them talk to shawn because he lied about what damage he was aware of. Shawn did a horrable and unprofessional job when it came to the estimate and the inital check in for reapir to my vheicle.hopefuly the work will be better then the estimate process and drop off."

"I communicated everything that was needed to complete the repair and remove (2 plastic clip protectors that are attached with double sided tape) the bed cover. It really wasn't a difficult job. The passenger side front door and quarter panel had been hit and wasn't a major repair. I was told everything would be taken care of... 1. The clips were removed and thrown out. This has now damaged the latch on the cover. 2. There is still a dent in the upper passenger door. The paint is not very good and the buffing left streaks. They didn't bother detailing anything. This has always been normal practice in any body shop. 3. There was sanding and rubbing compound in the bed of the truck and on the passenger seat. 4. I was told they would find parts and get back to me. That never happened. Now that I moved for my job the truck will never be repaired properly. My schedule is almost always full, so I don't have time to go back and forth. This should have been repaired the first time. I guess they got paid. I worked in a body shop for years and things have obviously gone from quality to quantity."

"they did the work in a day and a half. The work was beautiful. And everyone is so friendly. And they have a Shuttle that brought me home and picked me up when it was time to get my car"

"The people at Star are friendly and professional. Hannah works at the front desk and does a wonderful job keeping you up date on the repairs done to your vehicle. The whole team at Star Body Works are so great that I’ve had two vehicles repaired there and I would highly recommend them."

"Everyone reads the 1 star reviews, and that can scare people off. But I'll throw another 5 stars at them. My insurance told me two shops I could use and I chose this one and I'm thrilled I did. I have had work done on my truck at other places and had horrible experiences. This time I just dropped it off, gave them the insurance info and got my truck back when it was done, which was in a perfectly sensible time frame. They even handled my aftermarket parts that I had added myself with respect and took care of any damage to those as well. They cleaned it outside and in. I felt like I drove away in a new truck instead of my 15 year old dirt wagon. I won't hesitate to go back the next time I hit a deer. All of it saw very professional and hands off on my part. Just took it in, it got fixed, I got it back. Easy. I'll take it back to them any time."