Enterprise Rent-A-Car

"I totally recommend this place! The only car rental company I use. They are great and the prices are very fair! Extremely nice vehicles, too!"

"Great experience for us, we rented a Nissan Frontier on October 27th and got it at Coos Aviation. Minor billing problem was fully resolved. Will definitely use again!"

"Made a reservation and im nearly there to pick up the truck and they call me and say they dont have a vehicle for me!!!!! Are you serious???? I can see why this has a 3 star rating. To me it seems like they over book cars expecting people to cancle and if noone does you get to call and mess up someones whole week. This is a horribly ran branch. Response- No, you don't want to know more. I repeatedly asked if i could speak to someone that could help me get a reservations anywhere in the state of oregon and the lady said "im telling you now that we dont have anything anywhere" so no, noone wants to know more."

"I was at Pony Village Mall during the annual Veterans' stand down. An event that helps veterans and their families in all areas of their life and makes it known the information and resources that they can call upon for help. They also have a bunch of health and physical resources for low-income to no-income at risk or homeless veterans. When I came out my truck was disabled. Yellow cab was giving free rides to veterans. They gave me a right to enterprise where Ed waited after hours for me. They were immensely helpful and got me into a car quickly. Even though they had to wash it in detail it and do all of that while I was there. They went way beyond. I don't have enough good things to say about them. They were just amazing. I got to sleep in my own bed because of them."

"By far the worse experience I have ever had with any rent-a-car company. Pat Ferguson was the worse and if she is the standard for Enterprise then this company has gone downhill. I rented a vehicle and due to some mechanical issues, I contacted the local office in Coos Bay and express my concerns on the safety of the vehicle. Aiden encouraged me to contact Roadside Assistance and stated that they will let me know what steps to take. I then contacted the number provided and they said that they will gladly due to the swap and to just go to the Coos Bay branch. Once I arrived there I was greeted by Patricia Ferguson and I informed her of the issues with the car and how roadside assistance informed me to come down and swap the truck well this is when I received the worse customer service ever! Patricia A. Ferguson stated that she did not have a car for me so I told her that I was informed by Roadside assistance to come and swap the car and I explained to her that I did not feel safe in the vehicle. She responded that I needed to take the car to a local tired shop and that they would decide if the rental needed to be swapped. I told her that I could not spend more than 15min in a shop as I was on my work break and that I did not feel it was my responsibility to take a car that was not mine to a tired shop that was not even an enterprise location. Her response was that in fact, it was my RESPONSIBILITY to take the car to the tired shop and that if I would spend less time "arguing" with her I can go and handle the issue at the tired shop. I informed her that she was being rude and confrontational and not helping my situation at all. That's when another customer that heard everything encouraged me to reach out to customer service as she was having the same issue. The fact that this lady treated me this way is unacceptable I am the customer and expressed my concerns about my safety. This individual did not care in fact she said it was "my responsibility" to take a car that is not mine to get a tired check. I just do not understand why enterprise has these standards for their employers. I am very disappointed and the service I receive."