Rite Aid

"This store/pharmacy is terrible answering their phones. I've tried calling 5x as of today to make sure a prescription has been sent in, only for it to be in vain. I don't drive and walking isn't an option. The phone rings so much that it keeps being picked up by the automated service again."

"Nothing but problems. Every single time I have gone to this pharmacy to pick up my prescription they have some excuse as to why it isn't ready. Every. Single. Time. I never once had a problem with pillbox but they don't take good Rx and my pills are way less expensive with it. I figured it couldn't be that bad from everything I'd heard. Nope, it's worse. This last time I told them that I wouldn't use them any longer and would have another pharmacy transfer my prescription from them. Rite Aid deleted my prescription before that could happen. Save yourself the headache. I'd rather use Pillbox and pay 3-4 times as much to save days of getting some excuse runaround while I'm out of my meds. Good riddance."

"Wow rite aids all over have gone down hill. I deliver medications for roadie and everytime I pick up at a rite aid there is an issue at pickup never with the medication itself but with pick up time. Only with riteaid though. And always ends up in a driver sitting for 4 hours on a job you get 8 dollars for and because rite aid is late it affects your ability to do more work and your ratings what a joke. Not to mention customers always say it's on the driver. Man this whole privately owned rite aid thing is a joke or maybe it's something in the waylter here."

"Horrible customer service. Just when I thought nothing could be worse than Walgreens in Albany. I had an appoinment for a vaccine at 3:20, I arrived and checked in at 3:05. I was told they would start working on it. At 3:30 I asked for an update and was told they were working on it. At 4:00 I again asked how much longer this was going to take and guess what same answer. Finally at 4:20 I was called in for the vaccine. Not sure why you have to make an appointment if they are just going have you wait an hour. Atleast have the desency to let people know how long its going to take instead of telling them that you're working on it."

"Every pharmacy in our area is flooded with prescriptions and vaccination requests. I have found the staff at the Oak Street Rite Aid to be kind and have been greeted by a staff member every time I have come in the door. My prescriptions are filled in a timely manner and the text alerts tell me when they're ready. I love the pay-ahead feature so I don't have to wait. It makes pickups super easy."