Walmart Supercenter

"Overall this Walmart is not the most horrible Walmart I’ve been to. The biggest problem I do have with this supercenter is the cosmetics area. Something has got to be different. Everything is locked up and double locked and locked up again.! It’s absolutely ridiculous. You can’t even sample perfumes or cologne to choose one. You have to just randomly select one in hopes you like it. Because there was only one poor girl to unlock everything for literally 8 different people wanting different items. So forget about having the time to let you smell different ones . Or actually looking at the makeup palettes or for heaven sake’s let you check out the new raser. I know I’m not the only person who thinks this. I hope things will change."

"Clean store, friendly staff. Well stocked with a variety of items. Half the store is behind glass or in locked areas.... understandably but it take some of the fun out of shopping... but I'm someone who likes to read the lables on everything, look at the packaging ect."

"My wife and I went into the Roseburg, Oregon location today. Saw some drapes that were marked at $6.79, we took them up to the register, and they came up at $13.58. I went and got the tag to show the cashier. They got a manager who could not help, she went and got a higher up manager. That manager said the drapes were actually $13.58 for the set. They are $6.79 each. Despite being packaged together. Really!!!??? My wife asked why it was marked at $6.79 and they started to talk about peanuts for some reason, price per ounce. She told them she did not understand what they were talking about. Then one of the managers started to laugh at her, bringing her to tears due to her TBI "Traumatic Brain Injury" disability. I have yet to discuss this with the Store manager or corporate, but wanted to log this as it was still fresh in my mind. Let's see how they respond. I will update accordingly to let everyone know the outcome. ** Update 11/7/23- Even though the store manager promised to call me back in a few days, I have had no response from her at all. I did receive a generic response from corporate with a promise to get back to after they do their investigation. I will give them another couple weeks to see. ** Update 11/17/23 - I have still not heard back from the store manager, so much for the empathy she said she had. I received another generic email from corporate, giving me the phone number to the person I was supposed to talk to in the Grants Pass location. I have called there at least 10 times now. I have not been able to talk to him. I have left 4 messages for him to call me back with my phone number, and reference #, with no response. I also emailed corporate back with my concerns twice with no response back as of right now. Will keep updating as needed. After talking to the district manager he was able to resolve the issue, the store manager was also helpful after the debacle. The said there would be training of the employees to tell them not to be insensitive to their customers concerns. Last update on this issue, I did raise the star from 1 to 2 because the managers were so nice and helpful."

"Was looking for a warm blanket in case the power goes out in the winter but all they had in stock were comforters and really thin ones. Went with a comforter and sheet set for $20 on clearance. I also found a digital scale for measuring body weight. They had a number of different models. My daughter was looking for a bra and she didn't like the selection even though they might be one of the two or so stores in town that a woman can try one on. They still don't carry a selection of good ones. She tried on 6 and put them all back."

"Never had a bad experience until tonight, while Christmas shopping. We where harassed by some kind of wanna be under cover security. Like I mean followed and would stand feet away from us and stare at us to the point where I went and spoke to the manager and left my items and left didn't buy anything. it was obvious we were shopping there was absolutely nothing suspicious or any kind of thing going on we cashed our check there and was TRYING to Christmas shop for our kids! It was horrible experience embarrassing and completely uncalled for. I can see it if we did something weird or suspicious but we literally where walking around trying to find Christmas gifts! And it wasn't like he did this once or twice to us literally was at every section in every isle standing and trying to be undercover but staring at us! They need some actual trained security that knows what to look for in a thief and what normally happens when normal people are shopping! I have worked in retail my entire adult life and have had plenty of training on what to look for in a thief or suspicious behavior so this was completely messed up for them to allow this to happen. I spend at the least $1,000 a month at this Walmart so for this to happen it unfortunate!"