O'Reilly Auto Parts

"There is a young man and an older man that always greet me when I come in and very nice and happy employee’s. Amazing customer service! This particular day I came in to see if I could use there code reader. Not me personally.. I know I can’t borrow or use this myself. I know they can help me.. so that’s what I meant. The same two employees I see all the time were there.. except this time there was this old gentleman working as well and he was very rude !! I wasn’t even asking him !! I asked the young man. Needless to say this particular old gentleman was very racist ! Shoutout to the other two employees I see all the time!"

"During the winter storm, I purchased some chains for my car. The guy asked what size my tire was 3 times as I tried to show him a picture of the tire numbers. He went and chose the chains for me and I didn't realize he sold me chain tensioners too without my approval... Im not knowledgeable with cars, so I asked the guy if he can help me put them on. (Since it was cold, snowy/icy out) All he said was "no" firmly. That was it. Needless to say my experience was uncomfortable, unwelcoming, unhelpful. I did get what I needed to make it to work, but as the weekend ended, some of the chains broke. I went back to the store with the chains and bag and receipt and I just wanted another replacement set and another guy working told me no, that all chain sales are final. I have had better outcomes with purchases from other auto stores..."

"Stop and get your parts here don't go any further to those idiots down the road at the (A Zone). The prices here are usually better by just enough, but what really makes this place good is they have excellent customer service and most of the guys know a fair amount about cars. If you have a business I suggest you have a business account because you can get a decent discount if you spend enough. I love the parking lot because it's so easy to get the in and out which you may not think about but if you have a truck and trailer there's plenty of parking. The hours seem to be open later than the other ones, and the stores fairly decent size so they probably have what you need. And if they don't they can have it usually within an hour or so. Stay with the green store avoid that other red Auto store like an STD"

"Really frustrating. I bought an alternator for my car and then called a mechanic to have it installed for me. Halfway through the job, my mechanic called me and said it wasn’t even the alternator that needed to be replaced. I went and picked it up to take it back and have it returned. I explained that it was the incorrect part and I needed a return. The guy at the counter asked if it was ever installed and I explained that it was in the hands of my mechanic, but they said it was the incorrect part so I couldn’t even give him an answer because I didn’t install it myself. We were being treated as if we were lying about the situation, just because there were greasy hand prints on the alternator. The guy at the counter said “hmm must be a dirty mechanic then.” He made me feel like we had done something wrong, I was just returning a part that was never used but handled at a mechanic’s shop. Luckily, I got my return but was treated as if I was lying the entire time. Before even buying the part I mentioned that I noticed on their website they offer price matching. I told them Autozone had it cheaper and they asked if I had the paperwork from Autozone to prove it. They wanted me to get the paperwork from Autozone and then bring it back to them. I don’t understand why I would do that, I might as well save myself the time and just get it from Autozone at that point if it were cheaper there and then not waste my time and come back. I just told them I could find it online and show them Autozone’s price if that was acceptable, they agreed to it and did the price match. I’m not sure why it was that difficult if I could’ve pulled it up on my phone the whole time, but they made it sound like getting physical paperwork was the only way. The entire situation was frustrating to be honest. Being treated like I was doing something wrong by returning a product with grease on it after it had been sitting at a mechanic’s shop wasn’t great. I tried my best to explain the situation but in return was given a snarky comment about how my mechanic is “dirty”… aren’t they all? I won’t be returning, solely because I was treated as if I was lying or hiding something."