Edward Jones - Financial Advisor: Ali E Lucas 710 The Boulevard, Rayne, LA 70578

"I am deeply disappointed with the service provided by Edward Jones and Ally Lucas. It's difficult to find the words to express the extent of my frustration. I had sent an email requesting a scheduled phone call to discuss important details concerning my account. Two months later, I had received no communication whatsoever. Despite making several calls and leaving messages, I was promised that I would receive a call back, which never happened. This pattern repeated when I was assured of a call last Friday at 3:00, only to be left waiting once again. My frustration reached its peak when I received an email quiz asking about my top priorities. I responded, expressing my disappointment and finally received a phone call. To my surprise, there was no apology or acknowledgment of the inconvenience I had endured. After several generations of my family's investments with Edward Jones doing business with this firm, I expected a higher level of professionalism and respect. It's disheartening to see that this is how matters are handled here. I strongly advise others not to waste their time and to take their business elsewhere, where they will be treated as valued individuals rather than a mere number. Perhaps it's because I don't have millions or billions invested, and I might seem insignificant to them. However, such treatment is not how a business or an individual should conduct themselves. I am utterly disappointed by this entire experience, and it saddens me to see how it all turned out. This is not at all how things began, and had I known, I would have never pursued this path."