5Point Credit Union

"Horrible customer service compared to the other 5points. They will leave you on hold, if they don't want to deal with you. I had to *67 to get to someone on the phone."

"Why isn't there any automatic system phone number to check your balance during holidays? Why do we need a human being to do an artificial intelligence job? There are many people who can't use technology or devices of any kind to use the app so they can check their balances that the only way that they can do it is by calling the phone number. I hope they don't remove that service like every other companies are moving services. Like my cell phone service I have to call them to have them send me a text message so I can be sent to a specific website in order for me to pay my bill. Why does everything have to be so complex."

"I was approved for a car loan the bank only wanted to pay 85% which wasn't the problem loan officer Jamie Moore was supposed to be more of a help since she got the loan approved she got credit for that and basically ignored my emails and calls while I was sending info for cars to see if I could get the car I was even at car lots emailing and calling leaving messages no response very unprofessional"

"Gabe Norwood in the fraud department made me sign this paperwork stating they will not able to recover any stolen , fraudulent transactions. After my card was blocked for fraudulent charges. Which was returned to me by the company of the charges NOT 5 point Credit Union. Made me wait an hour just to get a new debit card I took out all my money from money market afterwards since my money is not safe e basically you can't bank with someone who fails to keep your life savings safe. They might make you sign paper work just to give you your money back.Thanks Gabe for making my experience so memorable. (Don't bank here they do not care about members here.)"

"If I could give 0 stars I would. The women at this location are so unprofessional I'm not even sure how they made it past the interview phase. The fraud department associates must think they work for the Internal Revenue Service the way they monitor your accounts and will even lock them if you don't answer their MANY calls. This Credit Union sucks!! I CANNOT WAIT to withdraw my money and move the funds to MCT. Between them making up rules as they go, holding checks for their own silly reasons, and locking people's cards from Cashapp and ATM transactions, I've had ENOUGH. Bank somewhere else, take it from me!!!"