CVS Pharmacy

"I was helped at check out by a lady named Angela or \"Kay\". She was one of the rudest and most condescending people I have ever experienced at both CVS and in my time working retail. I used to be an assistant store manager at Best Buy and currently am a small business owner. The whole interaction with this particular employee was off-putting and felt like anything that had to do with my experience was a huge inconvenience for her to do her job. I dropped off my son's prescription at the CVS store # 5396 at roughly 12pm on 1/10/24. I was told by the drop off employee that my prescription would be ready at 2:30pm after the employees lunch break. I arrived at approximately 3:15pm to pick up the two medications that were supposed to be filled. Angela was whom I first interacted with at the pick up counter. She asked for the name on the prescription and DOB. The first part of this interaction, I could already tell that she was going to be very RUDE. She asked how to spell my son's name and I confirmed. She then said that it was not her problem that she couldn't find the prescription and said that I had to go back to check in to figure out what was going on. This was after I had explained that I dropped off my son's prescription three hours ago. She did not offer any further help or seem interested in figuring out what had happened. Again just very condescending with body language and at one point shook her head and laughed at me. I was just trying to fill a prescription for my son who was in hives and had the flu. I proceeded to the check in counter and was helped by the head pharmacist. I do not recall his name honestly but he was part of the market team. After I re-explained that I had dropped off my prescription at 12pm and was here to pickup. He went through a pile of prescriptions and found my son's two. He said it would be ready now in 15 minutes. I asked so was my prescriptions just never processed? He said yes sir but I will have them ready in 15 minutes. I also explained that the employee that helped me in check out was extremely rude and did not seem to want to help me. He didn't seem phased by this and it was just an odd non chalant response. I go and browse the store and wait in my vehicle for another 20 minutes. I proceeded back to the check out counter after waiting and again, Angela helped me there. She looks up my son's name again and said well it's gonna be another 20-30 minutes. I went on to explain that my prescription wasnt filled initially and that the pharmacist was making mine a priority 20 minutes ago. She just kept nodding her head and saying that it wasn't her problem. To be honest, at this point I was pretty upset and did not want to be helped by this employee any longer but I needed this particular medication from this pharmacy because it was the only location that had it in stock. I would like to be contacted to further explain my experience."

"The clerk walked up to the counter and didn’t say a word ( hands in her pockets).so I volunteered that I had a prescription ready, response “name and date of birth?” She turned andwent to retrieve my prescription. Rang up the transaction, handed me the bag, turned and walked away."

"Due to DEA visiting your pharmacy last week, I was unable to pick up my medication. The following day ,7 December, the pharmacy was supposed to open at 0800 but instead my husband was told that employees were running late and it didn’t open until 0845. It caused me to have withdrawals, convulsions and I passed out at my employment and was rushed to the emergency department. The employees are extremely rude and short spoken to their customers including my husband. Customer service training needs to be a priority in this establishment."

"After waiting 30 minutes in the drive-thru I've decided to go inside to pick up my rx that was ready yesterday. I wait 20 minutes in the pick up line just to be told that if I wanted to use my Good RX discount card and save $150 I had to switch lines over to the drop off window, which was even longer. When I finally had the lady at that window change the price, she then sends me BACK over to the pick up line that's now backed up to the middle of the store! I'm done with CVS. It's always a hassle getting my meds filled here."

"This is the absolute hands down, worst ever pharmacy on the planet. Incompetent is an understatement. I’ve read reviews and I’ve heard how bad it is but I’ve seen it first hand. ZERO organization. To best describe it, it’s like a bunch of marbles rolling around in a box in the dark.blindfolded."