Apple Mall of Louisiana

"My wife went to Apple Mall of Louisiana for a pair of ear buds. Travis was the salesman and he could not have possibly been better. He explained the products in layman’s terms so that even a non-techie person could easily understand. The store was bright, clean and very vibrant. She made her purchase and left feeling very good. A really positive experience."

"Experience was horrible, came in for the iPhone 15 and went great until I got the phone in hand. I had to set it up all by myself and call AT&T to get it working since the direct number transfer didn’t work. Seems that all they care about is selling the phone, but once the sell is done. You’re on your own."

"The products used to be top notch with service to match and now you can't even get an appointment in the store. Go ahead and try to schedule an online appointment, I dare you. You'll get diverted to online self help or given the option to call or text someone. The common theme at this store is, "we don't support that, buy a new one". If I wanted to do that, I could do that without them. Ugh, I used to be a huge fan, now everything is a money grab with limited support or knowledgeable employees."

"Slow Laptop, Long Wait, No Restroom On the 15th of April, I paid a visit to the Apple Store because my laptop, which I heavily rely on as a student and entrepreneur, was experiencing significant slowness. Although I had purchased it brand new in 2015, it was not performing up to par. As I entered the store, I found myself unacknowledged by the staff. The security officers, however, informed me about the necessary procedure and directed my attention towards two associates engrossed in conversation while leaning on the counter. Approaching them, I explained the purpose of my visit, and they informed me about a waiting list and the subsequent steps that would follow once my turn arrived. I agreed and inquired about the restroom. To my disappointment, I was informed that the restroom was currently unavailable due to remodeling, and I was advised to use the facilities located in the mall instead. They assured me that I would receive a text message as soon as a "genius" was available to assist me. As I made my way to the mall, I couldn't help but notice the considerable distance separating it from the Apple Store. Although relieved when I eventually located the restroom, my excitement was short-lived as I realized there was a line. While waiting, I received a message from Apple, notifying me to meet with a "genius" at the Genius Bar. Fearing the possibility of missing the opportunity to address the issues with my laptop, I decided to leave the line promptly. Returning back to the store I walked over to the nearest associate and advised them of my text messages they then walked me over to the “genius bar” where I waiting approximately 7-10 minutes for a genius. I shared my concern with the associate and he explained he would do a diagnostic test on the laptop to check the hardware. I asked about a master reset to save time because I had to go to the restroom his response was to just go use the one in the mall. I explained that I tried but was unsuccessful because of the time allowed. As the conversation progressed and the assessment of my laptop continued the associated kept harboring over the fact my laptop was so old, showing obvious frustration with the inconvenience of an older model laptop I asked for another “genius that could demonstrate more patience and more professionalism. The "genius" assured me that he could resolve the issue with my laptop if I was willing to leave it at the store and return later. However, due to my circumstances, I couldn't feasibly leave my laptop behind and agreed to attempt the reset from home. Regrettably, the reset was unsuccessful, and my laptop ended up in a worse state than before. It failed to reboot itself and is now rendered completely useless."