Planned Parenthood - New Orleans Health Center

"I made an appointment for 10:20. Came at 10:05 (with the “Drs” DOOR DASH driver .) immediately was buzzed in. Got called to the back and asked basic questions at 11:00. Got my blood drawn & Was told to put my urine sample in the mailbox. There was some one else’s sample already in there. So contamination was definitely possible. I Got Forgotten about in a room for over an hour ( the “Dr ” and assistant thought this was hilarious, i did not) . in that time I could hear atleast 3 women praying and gossiping about pregnancy. Discussing the weather and what they were ordering for lunch. Then the “ Dr” came in and asked me questions i had already answered. She was also rude and rushed. They are so unprofessional that when the rude CNA asked me was I on any medications, I answered honestly. Then they tried to send me out a prescription for my anxiety medication i have been on for years, on top of it all I paid $200 JUST to get tested. No care, no personal help, nothing. Just a cash grab. So sad they pretend to advocate for women. Save your money. These women do not care anymore. Planned parenthood used to be for the peoples Care , but now it’s religious people hiding in scrubs to trap new victims ."

"I LOVE this planned parenthood. The providers spend the time needed to ensure a thorough and caring visit. Videos in the waiting room educate about consent and sex education and there are posters and quotes around the place that help it feel inclusive and supportive of personal choice, bodily autonomy, interracial families and LBGTQ inclusivity. I love my doctors here and the whole team! Professional and caring."

"Made a follow up appointment after my vasectomy here and cleared the timing of it with two separate people (a nurse and a receptionist), which I have in writing on MyChart. I showed up to the appointment and was told both of those people were in error telling me what they did, and that an analysis could not be performed until exactly 12 weeks after. One hour round-trip to get there and two hours of PTO from my work wasted by incompetence."

"y'all need to let people know when their insurances are out of network before the time of appointment. absolutely insane getting smacked with over $200 in fees you were blissfully unaware of because nobody bothered to contact you. i spoke with three separate people over the phone before my appointment and not a single one bothered to say anything. the NP and workup staff were great and it's a shame that i'm rating so low because i really did like the medical care given. but this is just absurd. also, my insurance claims they are in network. so i have no idea what really is going on, but this was easily preventable from the clinic's side."

"Horrible! My car broke down so I had to walk from Prytania st all the way to the Claiborne clinic. It is 49 degrees outside & when I showed up I was sweating! This lets you know how fast I was walking! I get there 19 minutes after my appointment time & only 2 people are in the waiting room. The website says 20 minutes but when I walk in she tells me 15 minutes even when I showed her. How are people supposed to check their health when we have ignorant & heartless receptionists turning customers away! Don’t even waste your time!"