Tulane Medical Center - Urology Clinic 1415 Tulane Avenue, New Orleans, LA 70112

"My first impression is NOT good with the person that scheduled me. It was the same way when I try to do a full body bone scan. It was a nightmare just a simple scheduling. What is going on over here?"

"I’ve been being treated by Dr Hellstrom for nearly five years now. While he is a great doctor, the Tulane staff couldn’t plan a picnic. They have failed on multiple occasions to ensure my medication was present on my appointment date. This is unacceptable, especially considering I let them know I would be flying in to make my appointments. I cannot understand how people so incompetent could be in such an important position."

"If there ever was office that did NOT care about you or even whether they themselves existed this would be it. The scheduler person doesn't care. Dr Hellstrom's nurse doesn't care. They can't figure out how to order the very medications they prescribe to you if they have to do a prior authorization for a specialty pharmacy or anything. If you seek care here it will be a fight every step of the way. Do yourself a favor and just look for the next available doctor elsewhere."

"My doctor was great in explaining procedures and what to expect following my surgery. My only complaint was that the office dragged their feet with my FMLA paperwork and getting it back to the financial company handling my case, causing my claim to be denied initially. I turned that paperwork to be filled out way in advance. I struggled with this aspect of my experience. Make sure you stay on top of this if you need FMLA paperwork"