Walgreens

"I would give them a zero if I could. Me and my daughter were going on a cruise when they still required Covid testing. We went to the Walgreens in Jasper, Tx to be tested prior to the cruise and were both tested. I paid over $400 for the testing. I have to date never recieved my results. I contacted the store and they gave me the number to their cooperate office. I called and they had to email them my reciept and any other documents I had from them about the Covid testing. I did 3 times. I followed up with them a minimum of 5 times. They closed my case and never returned my money or sent my results."

"My husband and I see the same doctor we have the same prescription sent in on the same day at the same time. My husband who'd never gotten a prescription filled with this location before got his prescription filled. I had gotten the same prescription from the same physician the month before, they neglected to activate mine in their system so it never got any attention and therefore they could not fill it. It's been a week they had not activated it. When I went in to try and pick up the prescription I was told they didn't have any in stock and they wouldn't know until the following day if they were going to get any. Yet less than 30 minutes after I was in the store I got an automated call telling me my prescription will be ready the next day after 11, so obviously the medication was in the store they just couldn't be bothered to fill it for me after they'd had it for a week and failedto activate it. If I didn't need the medication my doctor wouuldn't prescribe it! Extremely poor customer service and extremely unethical on the part of a pharmacy that is holding people's health and well being in their hands and causing additional issues by failing to fill prescriptions as ordered when ordered. Update: So calling to confirm the order is actually ready.. it is not the order for the prescription I had been prescribed which was generic ...it is the other name brand which is $280 higher and they still can't figure out my insurance even though they filled the exact same prescription last month... you tell me is there a problem here????"

"They don't answer their phone when you need to actually TALK to the pharmacist or one of the pharmacy techs. You stand in line waiting when you take the drive there because they won't answer the phone. They are out of meds and can't fill them majority of the time which is becoming a theme around this area with most pharmacies claiming to not have majority of the meds written and sent in by doctors. This is ridiculous. People need the meds or it wouldn't be written for them."

"As a physician, I would absolutely not send my patients here. They refuse to refill medications making children sicker by the day. As a physician, I waited on hold for nearly 30 minutes on a Saturday to ensure my patient received the medication they needed. This pharmacy caused my patient to worsen by withholding the medicine I prescribed and never attempted to contact me."

"This Walgreens has the worst service. Specifically regarding the pharmacy. Forget going through the drive thru, unless you have a lot of time to seat and wait. I’ve never seen anything like it and I don’t know why I continue to torture myself. Time to find another drive through pharmacy. I’m shocked that CVS has opened a location here!!"