Rocket Collision and Service

"I had a great experience- PLEASE READ- I had about 2k in damage done to my newer BMW. I didn't want to file an insurance claim so I got 4 quotes and Greg at Rocket gave me the lowest price and fastest turnaround time. The Greg Owen's that I did business with was honest and did great work. My car looks brand new again. Thanks to Greg and Kim for being so easy to work with. They went the extra mile to build my tryst and I will only use Rocket Collision from now on."

"Terrible place. I paid out of pocket for overages to get my vehicle released to me after repairs. My insurance also paid the overages directly to Owens so Owens got paid twice for the same thing. After numerous requests for repayment from myself and my insurance company Owens never returned the money they collected twice on. They are rude, slimy, and had the worst customer service I have ever dealt with. The nasty woman at the front desk is like a bouncer at a cheap club. She will never let your phone call go past her, always claims you need to speak to someone else, but that person is never in at the time. Trust me! Go somewhere else. Lots of shops way better than these crooks."

"I have NEVER posted a review of any service or product on any website until this one that I also posted on Yelp...wanted to save as many people as possible the frustration and financial burden incurred when taking your car to Owens. DO NOT TAKE YOUR VEHICLE HERE! I wanted to provide my 22 year old son a valuable lesson after he had an "at fault" accident, so I had him handle his own repair from start to finish. He chose Owens based on a friend's recommendation. Approximately 1 month after contacting Owens, Devon (Owens employee) finally called my son and told him they had reached an agreement with Kemper and to bring in his truck the next morning...which he did. The adjuster kept calling my son (and me twice) during the next couple of weeks telling us how terrible Owens was and that they were demanding another $4000+ supplement. They said they had found A LOT of additional damage once they took the truck apart. Finally, the insurance agreed and paid them that amount. By this time, our rental policy of 30 days was almost up, so we had to start paying $35/day rental out of pocket. I then got involved and started calling Devon myself. After several vague excuses and blaming the adjuster 100%, she finally told me the door came in damaged. She took no responsibility for that delay because our insurance company required used parts...said you never know what will come in when you can't use new parts. Long story (kind of) short, Owens kept his truck for 8 weeks AFTER telling him they were "on go". He was also told by Devon twice "it would be ready by the end of the week", and it was definitely not, unless Owens' weeks are 21 days long."

"Amazing customer service and communication. They let me know every step of the way how my repairs were going. I brought vehicles to Owens after my last 2 wrecks. This is the only place in Baton Rouge to get the quality of the repairs and excellent customer service every time. I started bringing in all my vehicles to Owens for monthly servicing as well. The service dept is top notch and quick. Thanks for the continued great work guys."

"Owens is a winner! There is no question of service, quality, and reliability. My family has used Owens for over 15 years now, and we always leave satisfied and confident the job was done correctly. We have a Volvo, Chevy truck, and a Ford SUV, and Owens have worked on all of them. What we appreciate most is their willingness to work with the insurance company to complete the job properly. It's often very emotional when we bring in a vehicle, especially when it has involved our children. Greg and the team step up and assure us that they will take care of us -- and they always do! We highly recommend Owens."