Avis Car Rental

"AEX international airport Avis they have poor customer service skills they were rude they gave me an electric car after the gas car that I rented which was a 2024 Ford Mustang, the air conditioner went out, and I had to return it to AEX the people there didn’t ask me if I what type of vehicle I wanted and they ended up giving me an electric car and there is no charge port anywhere is near where I was staying. Because in Alexandria to where I stayed in Jonesville Louisiana, there was nothing there to keep the car charge.. So I waited until I got to Baton Rouge. To leave for my flight there was an accident on the freeway that night and I couldn’t get to The charge port to recharge it up I left and went back to my hotel to get off the Freeway. And they’re charging me extra on my card for charges that should never been. So I had a poor experience with Avis and with this electric car. I would never refer a friend, family, member, or anyone to Avis Rent a car. Because people Doesn’t care about the people that are renting all their wanting is the money that’s the way It looks."

"Make sure you take photos of everything before you drop the car off. I was charged an extra fee for gas when I didn’t receive the car on full, but still returned it on full. It’s a charge that wasn’t necessary but I guess they felt like I would over look it. Charging some thing someone extra because you feel like they won’t catch it is just wrong."

"This was the worst experience ever with getting a rental car! The customer service was the worst ever, I got a low tire pressure light 2 hours into the trip. Got the road side service to pick up the vehicle, no spare tire in the truck it was nasty and not clean. Avis is horrible and I wouldn’t recommend no one came here. When they towed the vehicle me and my company was on side the road stranded when they did not check or inspect the vehicle. There were wires hanging out the tire, if that truck was being inspected properly this would have never happened. I could say so much more but what’s the use. I would have put zero stars if I could."

"We’d been given a car with issues in downtown New Orleans bought it to this Avis as we’d been told they would have plenty of cars and we can do a swap. They didn’t, so on that point I agree with previous reviews. However, when we went in with the car we were helped by two kind employees that went out of their way to help us. The first one came out in their car to direct us to the parking lot we needed to go to. The other did everything she could to get us a new car, speaking to her boss etc. then when she couldn’t the first person got under our car to fix the issue as best they could. We tried other Avis dealers after this and none had an alternative car for us so we were stuck with this one - THANK YOU both so much so much for taking the time to make the car safe for us to complete our road trip of the Deep South. If it helps identify the kind employees, the lady in the office on the parking lot is planning a trip to Thailand soon :)"

"This AVIS location is in need of a serious audit of who is managing the location and the employees and how they are managing the fleet of vehicles they have. It should be no reason why there is over an hour wait for a "decent" car to be ready, and I say "decent" very loosely. The car I was given, after waiting over an hour and third minutes for it, was still dirty and inoperable to say the least. Less than 12 hours after receiving the car, the engine oil light came on and the tire pressure light. Called AVIS and was told it would be ANOTHER wait for a replacement vehicle. I decided to wait to take the car the next day as I had an important family event to get to and could not sit at the airport for hours again (what an inconvenience). The next day came and I walk out of my hotel to see the car is now leaning to the side with the two tires on the left side of the car completely flat. This whole experience has been a joke. I am now in the process of TRYING to get a refund back. Avoid this place at all costs, and rent anywhere else."