CVS

"CVS STORE # 06491 VIDOR TX. I MOVED TO VIDOR NOVEMBER 2023. I CHOSE CVS BECAUSE OF POSITIVE PAST EXPERIENCES. TO BEGIN WITH I WANT TO COMPLIMENT DUSTIN STORE MANAGER AND STEVEN THE ONLY PHARMACIST EMPLOYEE THAT DESERVES ANY POSITIVE FEEDBACK. THE REST OF THE PHARMACY EMPLOYEES NEED TO BE REPLACED. ESPECIALLY THE FEMALE PHARMACIST. THEY REFUSE TO ANSWER THE PHONE. I've waited up to forty minutes on hold waiting to speak with someone. Then they begin by telling you they are short staffed. I was even asked "is this about a pain medication "? They immediately have extreme prejudice and tell you it's going to be hours before it's filled. They will threaten to never fill your medication if you show the least bit of impatience. The female pharmacist rudely tells you the "LAW" gives her the authority to not feel your prescription if she chooses not to. Two weeks ago she received a prescription that had a fill date. The day it could be filled I called at 0900. She told me she would fill it by noon. Then I called to see if it was ready. It wasn't ready plus it had 1338 for the time to pick it up. Plus the recording said they go to lunch between 1330 and 1400. That was intentional. I have had enough. Im tired of the excuses! The main one is "WE ARE SHORT STAFFED" I called corporate today. Hopefully they can eliminate the horrible treatment patients and customers endure. My advice to these rude uncaring pharmacy employees is "GOH OME IF YOU CAN'T BE PATIENT AND KIND TO SICK PEOPLE . Sincerely, SOMEONE THAT CARES ABOUT MANKIND"

"Very rude person on the ph , answered by saying just hello ? Then was very rude and just hung up at end of conversation. I can’t comprehend this behavior when it is so important about our meds. Do better !"

"When you receive a text message saying, your medication is ready. You arrive at the pharmacy that next day. They can't find your medication anyway for 30 minutes. And they still can't find You're a medication the customer service leave something to be desired also"

"I have heard horror stories about the pharmacy, Well today I got to experience it first hand. Go to pick up a prescription only to be told that the 6 people behind the counter are all going to lunch and I need to come back in 30 minutes. Each company gets to make their own rules. But as a customer, I get to decide on what level of stupidity I’m willing to deal with. CVS has exceeded my limits. I will be going to another pharmacy in the future. 30 years here trashed."

"Love my CVS Pharmacy!!!! The Pharmacist Maryana is as sweet as can be! Always greets me with a smile. She's so helpful and so understanding. I enjoy coming to pickup my prescription every month. Thank you Maryana❤️"