Firestone Complete Auto Care 3665 General De Gaulle Drive, New Orleans, LA 70114

"Richard helped me when the tire on the front driver was low and the flap under the front of my vehicle was sagging. Richard was so nice, informative and knowledgeable as well as friendly and courteous. My car was fixed and I was on my way in no time."

"After arriving within a hour of the Algiers location closing. They were extremely welcoming. They ordered and picked up my tires immediately from another location and got the job done. I particularly appreciate the fact that they didn’t ask me to come back tomorrow and they didn’t make excuses because it was near closing time. Everything was done quickly and explained very nicely. They have a life time customer due to my experience at the Algiers location on General Degaulle"

"Dropped off my tire (that had a nail in it) before work to get it repaired as not to be driving too long on the spare. They were unable to repair it so I had to get a new one. When I returned they told me where the tire was sitting. I surprisingly said “you won’t put it back on?” He said it would be quite a wait for that. I realize I’m not the only customer of the day but with the tools they have it would’ve only taken a few minutes. Now I have to find someone to change the tire for me as I’m not strong enough to do it myself."

"I wish I'd checked Yelp, as their reviews are awful there. This shop failed me in three different ways: 1) the guys can't drive a stick shift. I understand not everyone can, but I asked the guy repeatedly to please stop, please let me do it, please stop hamfisting my car and he just refused. He sat there with the window closed jamming my car into gear as it made awful noises while I pleaded for him to stop. Despite that, I didn't leave a bad review. 2) the valve stem they installed went bad within 50 miles. I came out just a couple of days later to a tire completely flat in the street. Poor quality parts or workmanship? Your call, but the hubcap completely covers the valve stem, so it wasn't broken by any external trauma. Despite that, I didn't leave a bad review. 3) today I went out to pull another wheel off and the bolts are on so tight they were impossible to remove with any of my regular wrenches. I had to go buy the longest breaker bar in the store. The torque on these wheels is only about 66 ft-lbs, so now I'm worried if the hub has been damaged. Lazy, damaging work. So here I am. Take your business elsewhere, these guys just don't care. It's amazing how much damage they did when all they had to do was mount a set of tires."

"I wish I could rate it zero stars. Do NOT ever go to this place. Items were taken out of my vehicle and when I asked the store manager about it she was incredibly RUDE. She would not inform me who the mechanic was that worked on my vehicle. Even went as far as telling me IM LYING!! I've had great experiences with Firestone but this particular store is a complete JOKE. Do NOT go here unless you want to be ripped off or have items stolen."