Kohl's 538 West Prien Lake Road, Lake Charles, LA 70601

"The store was neat and easy to navigate. Selections were exceptional, prices good and personnel friendly."

"NO STARS GIVEN!!! I ONLY GAVE THEM ONE TO TELL YOU OF MY EXPERIENCE with my BFF of 50+ years, we were browsing, both in separate directions, her thing is clothes, me shoes, I found two pair, couldn't decide so I put a different one on each foot and went to purchase a carpet cleaner, if you've been in there, you know all their small cheap buggies will hold is about one vacuum cleaner, so I emptied or was in the process of restructuring my items to fit when an employee comes up and tells me to take off the shoes, I explained that I was trying to make a decision and she said that she couldn't sell them after I had worn them. I took them off put my own back on and wish I hadn't but I purchased them both, and the vacuum. NOT DOES THAT END MY STORY. I had picked up some clearance items, when I unloaded my buggy to get the vac in, of course my purse would have been on top so naturally unloading it was on bottom so there were still item to put back in the buggy, i haven't even finished getting my shoes on and she's asking about the items "IN" my purse. I said you must mean these "ON" top of my purse and I went on to say they're not going to fit, she tried to show me but ended up having to help me carry them anyway. You know I still didn't get what was happening,I went to pay and some of my items weren't there and had to ask for them, BUT the eye opener was when she checked the tape on top of the vac box trying to make it look accidental, but I saw it and I opened the whole top and said check it, her demeaning response was that she already did that, my BFF saw her circle me in the check out line so i couldn't see her looking all up in my purse which I had completely open so you could see EVERYthing in it, And after all that I spent close to $400.00 that day at a terribly empty and dirty store. The check out clerk was nice to me, thank you. Even after all that, the other lady's attitude never changed, just rude and bitter. My BFF left her suede jacket somewhere in the store but she didn't even realize it while trying to figure out why they were treating me like that... is it theft on their part if they won't return her property? Cameras have to show her with it when she walked in?"

"The employee (tall, lanky, unattractive, older man) who was working in the Amazon return department, on Thursday, Dec. 7th around 11 a.m. has THE WORSE personality EVER! ZERO CUSTOMER SERVICE SKILLS! PLEASE move him to the store room or the restroom area. He has NO BUSINESS working with the public. EVER!"

"EVERY worker there were so concerned and helpful as soon as I got into the store! I wasn't well that day and could hardly walk. They were so caring and thoughtful. They have the smaller carts on wheels and a worker personally went to get me one. What a life-saver that was and I was able to shop in ease...Thanks to the gals that helped me on 10/23/2023 . The cashier didn't rush me any and helped me a lot in getting my new Kohl's card. Ready for Christmas now. I have NO complaints at all. This elderly lady is very happy with Kohl's store and service."