Lowe's Home Improvement 3200 Monroe Highway, Pineville, LA 71360

"Employees do not know their product. I had a hard time finding a employee to help me with my situation. I finally found someone who I thought a good head on their shoulders and know the product. Boy, was I wrong. Seems like it's due to lack of proper training on company / management part? Or is it the Employees just don't care or don't want to work? Poor customer service. There needs to be at least 2 maybe 3 Employees to each department and make sure that they stay in their department and have knowledge of their products that are in their department!!!!!!"

"Appliances pick out arrived as stated. Perfect, no dents or dings. The scheduling window was four hours, and they arrived early. Sales gal was helpful without trying to up sell me."

"Hi,at your Pineville La,store,#2965 .I must say a gentleman named Tom or Tommy first helped me with what I needed to put in a new tub and surrounds.From what faucet to get and the fitting. Today I got another great gentleman helping me. As he helping so many with frozen tube problems. I still doing the tub 4 weeks later.(florist not plumber) Dan was gentleman name #484991 .You got a good team at this store.I in retail for 52 years,I know it's hard find good people .Thank-you Samuel C Barnes 1/18/24 2:48 pm"

"While shopping for yard tools, I had so much help from a lady named Billie (I hope I got that right!) first she found an aerator for me, and later while looking for a tow cart for my mower, she literally spent 30 minutes helping me with everything I needed. Online it said the cart I was looking for was available, but we just couldn’t find it. Billie checked in three different aisles, using ladders and checking every place possible, even the front of store and in the back where they assemble products. I was just very impressed with how much she tried to help me find it! Ultimately it seemed to be out of stock, and even though I didn’t get the cart, man that was a really great and kind employee! Thanks for all of the help, it was above and beyond my expectations! I hope you get recognized for excellence! And I will add, in general the employees at this Lowes are always awesome. Heck even one of the guys who handles electric power tools helped me for 15 minutes and I think he doesn’t technically even work in the store haha!! Thanks y’all!"

"Been a year since my last visit, it's still not one of the best Lowe's I ever been to. At least this time there were shopping carts to use. Finding someone to help is still a problem and it's disappointing when you actually knows more than they do. Some of the things I needed was in a process of being reset and that was impossible to find what I needed. This Lowe's could definitely use some better employees."