Franko's Dog & Cat Grooming

"I have been coming to here for awhile with our dogs. About a year ago we got a sheepdog, they are very high maintenance. We had been working with Franko's on a weekly schedule of getting our dog brushed out. Everything they had recommended we do. Unfortunately today we had our first unhappy service, called back to try and understand the reasoning for a complete shave but was charged for de matting. I would have been ok with one or the other but it didn't make sense to have both on the bill. They proceeded to then say it was pay for blade sharpening because the type of dog. Needless to say the story was bouncing all over and and the reason kept changing. The owner Rosie, instead of just taking off the de matte fee handles the matter by simply saying she will note in my file that they will no longer service any of our animals there. Very poor ownership/customer service after years of taking our animals here. If your looking for a quick chop shop with the "cheapest" prices in the state of Washington (there words exactly) there here's your place! Truly unfortunate turn of events."

"Only place I take my St. Bernard Duke. I always ask for the same lady, Kelly. She makes my boy look adorable. But really, they all rock here. So happy to have them. Remember to tip your stylist! That job isnt easy."

"The service was much better this time. (The previous time, my dog got clipped and had no bath) (and was there from 9 9am to 5:00 pm)The prices have nearly doubled. My dog's price doesn't match what they have written on the board. I think it's time to find somewhere else. He was washed and cut well this time."

"My regular groomer moved so I tried this place out. Terrible cut for someone I was told had 20 years experience. Had to pre-pay and tip for a place I’ve never been. Uneven as you’ll see in the pics, didn’t pay attention to the notes I left about how I wanted him cut, and butchered his tail. Didn’t bathe him even though we paid for it. If they did, they missed the dirt between his paws and around his eyes & belly. Had to give another bath at home. As a follow up, I called to discuss my discontent and get a refund. They offered me to bring Mocha back to fix the haircut, but there's no fixing such a bad cut and I won't ever take him there again. I was told only the owner (Rosie) could authorize a refund. I've called back multiple times and left multiple messages and have yet to get a call back from her. Franko's customer service is just as bad as the cut."

"This place used to be good. Over the last couple of visits I’ve seen the quality of the grooming and customer service decline rapidly. My breaking point was this last visit. They missed a couple of nails in the nail trim, there were several weight lines on my dogs body, and they still can’t do a carrot tail even after asking for one the last 3 visits. I no longer feel comfortable bringing my dog there."