The Retreat at Bothell

"We moved into our second unit and discovered a black mold issue 5 weeks ago. The kitchen was torn apart and is still not completed. Our family is beyond frustrated. I have been in contact with our leasing manager (Liz) and the regional manager (Eva) and this has still not been resolved. The flooring is not put back in, the kitchen cabinets have not ben replaced therefor our kitchen cleaners and dishes are on the ground (without flooring), and the dishwasher has not been replaced. The person who did the drywall repair left dust and paint splatter behind. I cleaned it up. The old broken and contaminated cabinets were left behind sitting on our kitchen counter and on the floor. I had to ask matenience to remove them. This is absolutely unacceptable and we deserve for this to have been completed quickly and efficiently. After waiting 5 weeks for this to be finished we still do not have full use of our kitchen and we are not being taken care of or compensated. This is a violation of our rights and I will take legal action if this is not resolved quickly and we get refunded for paying rent in a damaged and not fully usable unit."

"A Three-Year Tenancy Perspective Rating: ⭐ ⭐️ After a lengthy three-year stay at this apartment complex, driven more by necessity than choice, it’s time to share an honest review of our experience here. Despite initially moving in with hopes for a comfortable home, the reality has been starkly different, marked by a series of disappointments and inconveniences that have overshadowed the occasional positives. Yearly Rent Increases: Our journey began with a reasonable rent of $1,800 for a two-bedroom, two-bath apartment. However, the financial strain quickly mounted with annual rent increases, bringing our current payment to $2,500 for the same unrenovated space. This trend, coupled with a lack of enhancements or upgrades to justify such hikes, has been a significant burden. Security Deposit Concerns: The likelihood of retrieving our security deposit seems slim, a sentiment seemingly dependent on an exhaustive cleaning effort rather than fair wear and tear assessment. Maintenance and Repairs: While maintenance personnel are prompt in their response, the efficiency in resolving issues, particularly regarding part replacements, falls short. The complex battles with recurring appliance breakdowns and fire alarms set off by mere showers, reflecting on the quality of the living conditions. Amenities and Living Environment: Promised amenities lose their appeal when faced with frequent malfunctions or inaccessibility. The dog park, a potential highlight, is unfortunately littered with sharp rocks, posing a risk rather than a retreat for pets. Similarly, the garages and storage options are impractically small, adding to the list of daily frustrations. The parking lot have been known to have nails. I’ve had to patch two tires. Heating and Cooling: The apartments are difficult to heat during colder months, and the absence of air conditioning, unlike neighboring complexes, has made recent hotter years unbearable. Noise and Privacy: The thin walls offer little to no sound insulation, leading to a constant awareness of neighbors’ activities, further diminishing the sense of privacy and peace. Value for Money: The essence of our experience boils down to a questionable value proposition. The relentless rent increases, coupled with the myriad issues from maintenance woes to inadequate amenities, starkly contrast with the quality of living offered. Final Thoughts: If an easy commute is your sole criterion, this might be the only redeeming factor of residing here. However, for those considering making this their home, it may be wise to weigh the compromises against the convenience. Our experience suggests looking elsewhere, where the value aligns more closely with the cost and quality of life."

"I've lived in so many different places in my life and this is by far the worst quality of life I've ever experienced. We've had power issues since we moved in 8 months ago and still waiting for it to be fixed. You can't use a computer and a kitchen appliance at the same time or it trips the breaker. You can't use a computer and an electric blanket at the same time or it trips the breaker. 2 of us work and study from home and it's been extremely frustrating to have our PCs shut off if we decide we want to stay warm at the same time. On the first maintenance visit, we were told it's because our PCs were too strong and to buy better power strips and UPS, which we did (but shouldn't have had to), but we still have ongoing issues. There is no way a PC can strain that much power. We are still waiting for this issue to be fixed, as they didn't show up to our last appointment and they respond very, very slowly if at all. Last weekend a pipe burst and our apartment flooded and they're running 2 fans and 2 dehumidifiers in our apartment and yep, they keep tripping the breaker, even with no one using any other power source. 1 dehumidifier has stopped powering on. Additionally, the smoke detector is very sensitive and goes off when you toast bread. I often hear many apartments' smoke alarm go off every day. Living here has been extremely uncomfortable and unlucky, and I always have to worry when the next time the alarm will go off, or breaker will trip."

"Don’t allow anyone to scan your ID I work in security and I am saying to you this to you the government not allowing this and there is no rule force you to do so. This is how you will help your ID will be stolen. The lease person is super professional The price online is fake then the one they offer at least $200 more. Nice place , don’t start the process until you 100% sure you will get the apartment."