Orchards Veterinary Clinic: Snowden A Neilan DVM
6307 Northeast 117th Avenue, Vancouver, WA 98662
Location & Phone number
6307 NE 117th Ave F, Vancouver, WA 98662, United States
About the Business
Orchards Veterinary Clinic, located at 6307 Northeast 117th Avenue in Vancouver, Washington, is dedicated to providing high-quality veterinary care with compassion and care. Led by Dr. Eric Atwell, a licensed and experienced veterinarian, our clinic offers a wide range of services to meet all of your pet's needs. From routine wellness exams to advanced veterinary care, our skilled team is here to help. Dr. Eric's passion for animals is evident in his work, and he takes pride in building strong relationships with both his clients and their pets. As a member of Northwest Battle Buddies, he also supports therapy dogs in training for war veterans suffering from PTSD. Our clinic has earned a reputation as one of the highest-rated veterinary hospitals in Vancouver, thanks to the trust and support of our clients. We look forward to continuing to provide the best possible care for your furry friends. To schedule an appointment, please contact us at 360-256-3878 or email info@orchardsvetclinic.com. Thank you for choosing Orchards Veterinary Clinic for all of your pet's health and wellness needs.
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM
Sunday:
Closed
Reviews
"Today was the final straw. I've been a client at Orchards vet for years and dealt with phones being busy for 30 or more minutes, being put on hold for more than 30 minutes, waiting up to an hour to see the vet (an hour after my actual appointment time), and waiting more than 30 minutes to get an invoice to check out and pay (pre Covid). All this because I like and trust Dr. Atwell. But today I'm done. I was a few minutes early for an 11 o'clock appointment and had to wait 28 minutes to get her in. The system currently used there is to go in and put your pet in an unoccupied room (pets name is written outside on the room's door) and go back to the car and wait for vet to call. I did so. Vet called and we talked. I was told my pet would be back in the same room waiting and I was to go get her right away. Paperwork was going to take a few minutes and I would be called as I waited in the car with my pet. I went in to get my pet...no pet in the room marked with her name (same room she went in at first). I waited a few minutes...no pet. I tried calling and got a recording telling me to call back. I called for approximately 10 minutes and got a recording each time (10-15 calls or so). While I was standing outside the door trying to get through on the phone, I could hear a pet frantically whining and barking in the adjoining room. Finally got through on the phone and I told them my pet wasn't in the room. I was told she was... She was NOT. A couple of minutes later a tech brought her into the correct room. My pet was frantic - panting with anxiety and fear. I complained and was offered a lame excuse about a door not locking or something. No apology. I told her I wouldn't return there again - even after using them for years. Still no apology."
"Great people and they treat my dogs like their own. Love this vet clinic! ❤❤"
"We always get great care and compassion. The staff is great and Dr Eric is wonderful."
"These Vets and all their assistants are great! Very personable and kind!"
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