Sound Community Bank

"Went to the drive through on a Saturday to buy several rolls of quarters. The teller was quite friendly right up until she told me that since I’m not a Sound client, they wouldn’t do that. Well, guess who will NEVER be a Sound client now! It would have taken less than 90 seconds to ask how many rolls I needed, put them in the tray, and retrieve my money. I mean, it’s a bank !! Isn’t that where you’re supposed to go for money? It literally took longer for the teller to ask her supervisor if she could sell me some change than it would have to just do it. I prefer a more helpful bank, willing to try to earn my business. Sound just got crossed off my list."

"I have been banking with Sound Bank for more than 10 years. The staff in both the Port Angeles and Sequim branches always go above and beyond to be helpful and kind in every way. They make everything easy and always help me find answers for my questions. Highly recommend Sound Community Bank."

"By far, the best bank I have used. Their customer service is astonishingly quick and they jump to answer my questions and are so fast at fixing anything they have the immediate power to fix. I really appreciate the way they treat their customers. I totally recommend them."

"I reached out to the VP, Kirsten Pawlak, both by phone and email regarding my incompetent loan officer and asking is there another LO I can be referred to that will get the job done. No response. That's GREAT customer service. Especially from the VP of the bank! So far just to get a mortgage approval letter, it's taken 2 WEEKS and counting, and I've submitted all the documentation a week ago! Normal lenders have this done in TWO DAYS. There is zero urgency or communication. I've lost 2 homes I've been looking at waiting for an approval letter. Loan officer Mark in Tacoma, I have a hard time giving him any financial compensation for as little as he's done. Lack of communication, speed of service, VP that can't be bothered to respond to a potential mortgage customer, SCB doesn't even deserve one star. I am beyond frustrated. As if home buying isn't stressful enough! The bank should be giving me a lower interest rate just for the inconvenience this is causing. EDIT- I transferred to another LO because Mark was a joke to work with. Jordan was the new LO. He qualified me for mortgage based off the information from Mark. So I began looking for my new home between $350-400k. Oh no. Three days later, Jordan says $325-350k max budget. A week later, no, you only qualify for $200k. Say what? Luckily I never put an offer in BUT $150,000 difference is a huge sum of money to make a mistake on! $10-20k difference I can understand. But $150k?!? Jordan said he'd call the next day to explain his errors. Nothing. Her emailed 3 days later, " how are things"? I responded, Well I met with BofA the day before for further information. To which he responds, "well sometimes it is good too look at other lenders". WOW. So your job is to help find funding for customers and you're telling me looking at another bank is positive? I guess SCB doesn't need new business or clients."

"This is an accommodating, hometown bank that instills trust! They are extremely friendly, personable and helpful, especially if you need a cashier’s check or money order. They don’t pull fees out of your account every month, or nickel and dime you to death. They actually pay you a LOT of interest, both checking and savings accounts, for the privilege of taking care of your money. They send congratulations texts every month to let you know you qualified for higher interest when you use your account regularly. I got an easy loan against my house that was fixed rate, no issues or tricks that past banks have done that cost me unexpected angst. My money is safe at Sound Community Bank!"