OnTrac

"No communication, no tracking updates in a WEEK!!! So far package is 5 days late. Every day the estimated delivery day changes to the next day. Companies need to stop using ontrac!!! Use USPS!!!!"

"Ruined the only one Christmas gift I got and won’t even reimburse my husband for his gift to me to get me a new one. Item was tossed and you can hear it was slammed on my porch from my Ring Camera and broke it. What a Christmas you guys made it this year. We only had enough to get me one gift. Thanks!!!!!"

"THE ABSOLUTE WORST DELIVERY COMPANY! If you use OnTrac to deliver your products to MY door, I promise you I will be returning it immediately and you will not receive my business, again. EVERY package I have received through THIS company comes to my home and reads of Marijuana. You a pothead, this won't bother you. But when you have allergies, absolutely despise the smell and have children in the home, this is a big issue. AND ITS ALWAYS THE SAME DELIVERY GUY, TOO!"

"If I could leave a 0 I would. They always come after my business hours. I've attempted to receive several packages from them. So you would think that by #3 or 4, they would have my information in their system. Nope! There is no way to get in touch with them. Once they make 2 attempts you're screwed and they will send your package back. It's inconvenient having to wait all day for then to show up..with no time frame given. The last driver, looked directly at my business, with me standing in the doorway, and drove off. Stating business closed. It was so frustrating. The bad part of all of this is you never know if your package will be routed through this company. Beware when ordering online."

"I wish it was possible to give 0 stars because that's what this company deserves. This is the worst service I've ever received from anywhere. I kept getting notifications that my very important package was delayed, one day, two days, three days. After the 3rd day of my package allegedly being delayed I reached out to ask what was going on. They informed me, only after I reached out, that they had sent my package back because my address was "undeliverable" which is ridiculous because it's the same exact address I use for all of my deliveries and I've never had an issue until I dealt with this company. I ordered this same shipment from the same store and had it delivered in no time, the only difference now was that the company I ordered from used OnTrac for their delivery and now my package is deemed "undeliverable". But what really upsets me is the fact that no one reached out to let me know this. I only found out because I had to go out of my way to ask. They just kept stringing me along on their website with the constant delayed delivery notifications. I reached out to their customer service to make this complaint and explained everything I've explained here, they took absolutely no accountability. I can't stress enough how vital this package was and they did not care. If you ever order something and see that the company is using OnTrac I highly advise that you have them use another courier or just order from somewhere else. Terrible terrible service, the worst experience I've ever had."